Technical Support Engineer

hace 7 días

San José, San José, Costa Rica Microsoft A tiempo completo

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.
Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company's collective Security strategy and our ability to handle these critical customer needs from start to finish.
In the Customer Service & Support (CSS) team we are looking for a Technical Support Engineer - with a passion for delivering customer success.
As a Technical Support Engineer Azure Security you will own, troubleshoot and solve customer technical issues.
This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
**Response and Resolution**
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research.
May take escalated issues as needed.
Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
Develops readiness content.
Mentors new Technical Support Engineers.
Develops intermediate level competence on support topics.
**Product/Process Improvement**
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
Provides feedback to the product group for product improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products.
Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions.
Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other**
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**
- 3+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- Previous experience in technical support or customer-facing roles.
- Proficiency in troubleshooting technical issues, with a strong understanding of cloud-based security solutions.
- Experience providing support for Microsoft products or similar technologies.
- Fluent in reading, writing and speaking English.
**Other**
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the

  • Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our BSX Support Engineering team. As a key member of our team, you will be responsible for providing expert support engineering and troubleshooting services to ensure seamless customer experiences.Key ResponsibilitiesProviding engineering support for incoming tickets, including...

  • Advanced Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    About the Role:Crg Solutions is looking for an experienced Advanced Technical Support Engineer to join our team. As an Advanced Technical Support Engineer, you will provide advanced technical support to customers with complex technical issues related to Big Data and Analytics solutions.Key Responsibilities:Provide advanced technical support via telephone,...

  • Technical Support Engineer

    hace 1 semana

    San José, San José, Costa Rica It Link Now, Llc A tiempo completo

    **Technical Support Role**We are seeking a skilled Technical Support Engineer to join our team at It Link Now, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with other team members to resolve complex technical problems.**Key...

  • Technical Support Engineer

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewThe Microsoft Customer Experience & Success (CE&S) organization is a global team of professionals responsible for delivering exceptional customer experiences across all Microsoft products and services. With over 18,000 employees worldwide, CE&S is dedicated to building trust and confidence with every person and organization through seamless...

  • Technical Support Engineer

    hace 5 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented, multilingual Tech Support Engineer 2 - Portuguese to work on behalf of our client to resolve difficult customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Driving exceptional outcomes with...

  • Technical Product Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:We are seeking a Technical Product Support Engineer to join our team at Emerson. In this role, you will provide technical expertise and support for our Ovation product suite, working closely with customers and internal teams to resolve complex issues.Responsibilities:Diagnose and resolve technical issues related to Emerson's Ovation...

  • Technical Support Engineer

    hace 5 días

    San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:?? In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...

  • Technical Support Engineer Position

    hace 7 días

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role">We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level technical support to customers in a fast-paced environment.Key Responsibilities:Answers incoming customer support requests with a focus on delivering world-class...

  • Senior Technical Support Engineer

    hace 5 días

    San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:?? The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.In support engineering, the customer and their positive experience is paramount and central to our daily efforts.ServiceNow...

  • Technical Support Engineer

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 4 días

    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...

  • Technical Support Engineer

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tibco A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...

  • Microsoft Technical Support Engineer

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Experience and Success (CEnS) organization is at the forefront of this mission, driving innovation and excellence in customer experience.We're seeking a talented Technical Support Engineer to join our team. As a key member of our CEnS...

  • Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our teamCloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization.The...

  • Microsoft Technical Support Expert

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft Technical Support Engineer Wanted">We are seeking a skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing technical support to our Enterprise customers.Your key responsibilities will include:Analyzing and resolving complex technical issues using various tools and...

  • Technical Support Engineer

    hace 7 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About UsAt Microsoft Corporation, we are on a mission to empower every person and organization on the planet to achieve more. We strive to create life-changing innovations that impact billions of lives around the world.We are part of the Customer Experience & Success (CE&S) organization, responsible for designing and implementing the end-to-end customer...

  • Technical Support Engineer

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...