Advanced Technical Support Engineer

hace 3 días


San José, San José, Costa Rica Crg Solutions A tiempo completo

About the Role:

Crg Solutions is looking for an experienced Advanced Technical Support Engineer to join our team. As an Advanced Technical Support Engineer, you will provide advanced technical support to customers with complex technical issues related to Big Data and Analytics solutions.

Key Responsibilities:

  • Provide advanced technical support via telephone, written correspondence, and electronic media.
  • Act as a technical lead with no supervision and may provide technical training, coaching, and mentoring to other engineers.
  • May provide consulting to internal or external customers.
  • May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation.

Essential Qualifications:

  • 2+ years of experience in customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting.
  • Experience with one or more Big Data or Analytics Products and Services such as Azure Data Factory, Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks, Azure Cosmos DB, NoSQL Services, MongoDB, Data Lake, Cloud Streaming technologies, Open-Source Ecosystem (Linux, Apache, etc.).
  • Programming & debugging experience.
  • Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines.


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