Senior Technical Support Engineer

hace 5 días

San José, San José, Costa Rica Servicenow A tiempo completo

Job DescriptionWhat you get to do in this role:?? The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.
In support engineering, the customer and their positive experience is paramount and central to our daily efforts.
ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue.
The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases.
As such, creative problem solving, a collaborative nature and flexibility will be key to your success.Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. QualificationsQualifications and technical skills that will lead to your success:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.4+ years customer facing technical support experienceAbility to troubleshoot?difficult technical issues with ease and complexityAbility to read basic Java/JavaScript?codeAbility to explain solutions to complex?technical?problemsPersonal commitment to quality?and customer?serviceFD21Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidateAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune.
2024 Fortune Media IP Limited.
All rights reserved.
Used under license.

  • Technical Support Engineer

    hace 7 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our BSX Support Engineering team. As a key member of our team, you will be responsible for providing expert support engineering and troubleshooting services to ensure seamless customer experiences.Key ResponsibilitiesProviding engineering support for incoming tickets, including...

  • Technical Support Engineer

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Microsoft Technical Support Engineer

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Experience and Success (CEnS) organization is at the forefront of this mission, driving innovation and excellence in customer experience.We're seeking a talented Technical Support Engineer to join our team. As a key member of our CEnS...

  • Technical Support Engineer

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Advanced Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    About the Role:Crg Solutions is looking for an experienced Advanced Technical Support Engineer to join our team. As an Advanced Technical Support Engineer, you will provide advanced technical support to customers with complex technical issues related to Big Data and Analytics solutions.Key Responsibilities:Provide advanced technical support via telephone,...

  • Technical Support Engineer

    hace 1 semana

    San José, San José, Costa Rica It Link Now, Llc A tiempo completo

    **Technical Support Role**We are seeking a skilled Technical Support Engineer to join our team at It Link Now, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with other team members to resolve complex technical problems.**Key...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 7 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Support Engineer: Technical Expert

    hace 2 semanas

    San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    Ex2 Outcoding is seeking a seasoned Sr. Support Engineer to join our elite support team.About the RoleThis highly specialized position requires an experienced professional with advanced-level technical expertise to provide premium support to Alation customers, partners, and prospects.Key Responsibilities- Offer expert-level technical assistance via phone,...

  • Technical Support Engineer

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewThe Microsoft Customer Experience & Success (CE&S) organization is a global team of professionals responsible for delivering exceptional customer experiences across all Microsoft products and services. With over 18,000 employees worldwide, CE&S is dedicated to building trust and confidence with every person and organization through seamless...

  • Technical Support Specialist

    hace 5 días

    San José, San José, Costa Rica Servicenow A tiempo completo

    **Company Overview**We are ServiceNow, a global organization dedicated to empowering our customers with exceptional technical support. Our team of experts is committed to delivering timely and effective case resolutions, ensuring the success of our customers.Job Description:As a Senior Technical Support Engineer at ServiceNow, you will be part of a global...

  • Splunk Security Expert

    hace 2 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    The RoleWe're seeking a Senior Technical Support Engineer to join our global technical support organization, providing 24/7 support for our customers around the world.This is a dynamic role where you'll provide technical expertise and excellent customer experience around Splunk's security products and solutions.You'll participate in ongoing projects around...

  • Advanced Technical Support Specialist

    hace 2 semanas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Job Summary">We're looking for an experienced Senior Service Engineer to join our team of technical experts. As a Senior Service Engineer, you will be responsible for providing advanced technical support to our customers, resolving complex issues, and developing new solutions to expand our service.">Responsibilities">- Provide expert technical guidance and...

  • Senior Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    We are looking for an experienced Sr. Support Engineer to join our advanced support team.As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and...

  • Technical Support Engineer

    hace 2 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Security Engineer

    hace 2 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    About the RoleThis dynamic position requires a Senior Technical Support Engineer to join our global technical support organization. The successful candidate will provide technical expertise and excellent customer experience around Splunk's security products and solutions.The ideal candidate will have extensive experience with Enterprise Security, UNIX...

  • Senior Software Support Engineer, Ny Metro Area

    hace 1 semana

    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure.The main functions of this position are to:- Act as the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache.- Provide advice on deployed architecture,...

  • Technical Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...