Microsoft Technical Support Engineer

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Experience and Success (CEnS) organization is at the forefront of this mission, driving innovation and excellence in customer experience.

We're seeking a talented Technical Support Engineer to join our team. As a key member of our CEnS organization, you'll be responsible for delivering exceptional customer support and ensuring our customers have a seamless experience with our products and services.

Your primary responsibilities will include:
- Responding to complex customer issues, utilizing troubleshooting tools and techniques to resolve problems efficiently
- Collaborating with cross-functional teams to resolve moderately complex customer issues
- Assisting in the implementation of end-to-end readiness programs, developing content and mentoring new Technical Support Engineers
- Providing feedback to senior engineers and the product group on product functionality and process improvements

Required Skills and Qualifications

  • 3+ years technical support, technical consulting experience, or information technology experience
    - OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
  • Fluent in English language, with strong reading, writing, and speaking skills
  • Strong problem-solving skills, with ability to work collaboratively in a fast-paced environment
  • Knowledge of Windows and Linux operating systems, as well as network connectivity and security concepts

Benefits

  • Opportunity to work with a leading technology company, shaping the future of customer experience
  • Competitive compensation and benefits package
  • Chance to develop your skills and expertise in a dynamic and supportive environment


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