Technical Support Engineer

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo

Company Overview:

At Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

We create life-changing innovations that impact billions of lives worldwide. As a key member of our team, you'll play a critical role in helping us achieve our mission.


About the Role:

This is an exciting opportunity to join our Microsoft Customer Experience and Success (CEnS) organization, responsible for delivering exceptional customer experiences across our products and services.

You'll be part of a talented team working closely with customers, product groups, and engineering teams to identify and resolve technical issues, improve customer satisfaction, and drive business growth.


Key Responsibilities:

  • Own and troubleshoot complex customer technical issues using collaboration, troubleshooting best practices, and transparency.
  • Identify cases requiring escalation, whether technically or strategically.
  • Create and maintain incident management requests to product group or engineering group.
  • Contribute to case deflection initiatives, automation, and digital self-help assets to enhance customer and engineer experience.
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
  • Drive technical collaboration and engagement outside CSS (Product Engineering teams, Services, Support, Regions).
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

Required Skills and Qualifications:

To succeed in this role, you'll need:

  • Strong knowledge and experience in .NET Framework, ASP.NET, VB.NET.
  • Cloud Technologies: Microsoft Azure, Amazon Web Services, iCloud.
  • Languages and Compilers: C, C++, C#, VB.NET, Java, HTML5.
  • Developer Tools: Visual Studio, Unity, Eclipse.
  • Good understanding of Operating Systems and networking concepts.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our BSX Support Engineering team. As a key member of our team, you will be responsible for providing expert support engineering and troubleshooting services to ensure seamless customer experiences.Key ResponsibilitiesProviding engineering support for incoming tickets, including...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    About the Role:Crg Solutions is looking for an experienced Advanced Technical Support Engineer to join our team. As an Advanced Technical Support Engineer, you will provide advanced technical support to customers with complex technical issues related to Big Data and Analytics solutions.Key Responsibilities:Provide advanced technical support via telephone,...


  • San José, San José, Costa Rica It Link Now, Llc A tiempo completo

    **Technical Support Role**We are seeking a skilled Technical Support Engineer to join our team at It Link Now, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with other team members to resolve complex technical problems.**Key...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewThe Microsoft Customer Experience & Success (CE&S) organization is a global team of professionals responsible for delivering exceptional customer experiences across all Microsoft products and services. With over 18,000 employees worldwide, CE&S is dedicated to building trust and confidence with every person and organization through seamless...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented, multilingual Tech Support Engineer 2 - Portuguese to work on behalf of our client to resolve difficult customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.**Driving exceptional outcomes with...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:We are seeking a Technical Product Support Engineer to join our team at Emerson. In this role, you will provide technical expertise and support for our Ovation product suite, working closely with customers and internal teams to resolve complex issues.Responsibilities:Diagnose and resolve technical issues related to Emerson's Ovation...


  • San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:?? In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, including configuration, troubleshooting, and best practices. You will also manage support cases, provide fault isolation and...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About the Role">We are seeking a skilled Technical Support Engineer to join our team at Cloud Software Group. As a Technical Support Engineer, you will be responsible for providing advanced-level technical support to customers in a fast-paced environment.Key Responsibilities:Answers incoming customer support requests with a focus on delivering world-class...


  • San José, San José, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:?? The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.In support engineering, the customer and their positive experience is paramount and central to our daily efforts.ServiceNow...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Experience and Success (CEnS) organization is at the forefront of this mission, driving innovation and excellence in customer experience.We're seeking a talented Technical Support Engineer to join our team. As a key member of our CEnS...


  • San José, San José, Costa Rica Tibco A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our teamCloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization.The...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft Technical Support Engineer Wanted">We are seeking a skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing technical support to our Enterprise customers.Your key responsibilities will include:Analyzing and resolving complex technical issues using various tools and...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About UsAt Microsoft Corporation, we are on a mission to empower every person and organization on the planet to achieve more. We strive to create life-changing innovations that impact billions of lives around the world.We are part of the Customer Experience & Success (CE&S) organization, responsible for designing and implementing the end-to-end customer...