Technical Support Engineer
hace 1 semana
Company Overview:
At Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
We create life-changing innovations that impact billions of lives worldwide. As a key member of our team, you'll play a critical role in helping us achieve our mission.
About the Role:
This is an exciting opportunity to join our Microsoft Customer Experience and Success (CEnS) organization, responsible for delivering exceptional customer experiences across our products and services.
You'll be part of a talented team working closely with customers, product groups, and engineering teams to identify and resolve technical issues, improve customer satisfaction, and drive business growth.
Key Responsibilities:
- Own and troubleshoot complex customer technical issues using collaboration, troubleshooting best practices, and transparency.
- Identify cases requiring escalation, whether technically or strategically.
- Create and maintain incident management requests to product group or engineering group.
- Contribute to case deflection initiatives, automation, and digital self-help assets to enhance customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
- Drive technical collaboration and engagement outside CSS (Product Engineering teams, Services, Support, Regions).
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
Required Skills and Qualifications:
To succeed in this role, you'll need:
- Strong knowledge and experience in .NET Framework, ASP.NET, VB.NET.
- Cloud Technologies: Microsoft Azure, Amazon Web Services, iCloud.
- Languages and Compilers: C, C++, C#, VB.NET, Java, HTML5.
- Developer Tools: Visual Studio, Unity, Eclipse.
- Good understanding of Operating Systems and networking concepts.
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