Enterprise Network Engineer

hace 6 días


San José, San José, Costa Rica Zscaler A tiempo completo

As a leading provider of cloud security solutions, Zscaler serves over 450 Forbes Global 2000 organizations worldwide.

We're looking for a talented Sr. Product Support Engineer to join our team and provide expert technical support to customers.

Job Description:

This role involves working with customers who require longer-term support and more frequent check-ins.

  • Holding daily/weekly get-well calls with customers on escalated issues
  • Engaging with customers on support issues or critical situations
  • Providing systems design, recommendations, and configurations

Qualifications:

  • Strong knowledge of networking and security products
  • Working knowledge of enterprise network infrastructure
  • Experience with web technologies, HTTP, SSL, and network protocols

About Our Company Culture:

At Zscaler, we value diversity, inclusivity, and individual success.

We celebrate our employees' achievements and provide opportunities for growth and development.



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