Network Security Engineer

hace 7 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

**The Role**

We're searching for an experienced Network Security Engineer to join our technical support team at Palo Alto Networks. As a critical member of our team, you'll be responsible for providing expert-level support to our valued Platinum customers, addressing their complex post-sales concerns.

You'll have the opportunity to work closely with our cross-functional teams, including Development, Sales, Quality Assurance, and Marketing, to deliver exceptional customer support and drive business results. Your primary focus will be on meeting enhanced response SLAs for these customers, handling support cases from initiation to resolution, and collaborating with ETAC and Engineering to ensure seamless resolution.

To succeed in this role, you'll need extensive experience in network security engineering, with a strong understanding of routing and switching protocols, as well as security best practices. Excellent communication skills, both written and verbal, are essential, as well as the ability to work independently in a fast-paced environment.

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