Cloud Security Engineer

hace 1 semana


San José, San José, Costa Rica Zscaler A tiempo completo
Job Description

We are currently seeking a skilled Cloud Security Engineer to join our Customer Care Organization.

This role involves providing world-class technical support directly to customers and partners, as well as managing escalated issues that require advanced technical expertise.

The ideal candidate will have a strong background in networking and security products, as well as experience with troubleshooting complex network issues across multiple OSI layers.

Key Responsibilities:

  • Hold daily/weekly get-well calls with customers with escalated issues
  • Engage with customers on escalated support issues or critical customer situations
  • Provide expert systems design, recommendations, and configurations
  • Perform in-depth diagnostics and troubleshooting using networking tools


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