Network Security Specialist

hace 3 días


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

About the Role

We are seeking a highly skilled Network Security Specialist to join our team. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert support for their complex post-sales concerns.

As a Network Security Specialist, you will be responsible for analyzing and resolving technical issues related to remote access VPN solutions, IPSEC, PKI & SSL, DNS, DHCP, TCP/IP, authentication protocols (LDAP, RADIUS etc.), and security services (IDS/IPS, Firewalls etc.). You will also work with multi-factor authentication security systems and have experience working with virtualization platforms (AWS, Azure, VMWare, OpenStack).

Key Responsibilities:

  • Provide expert support for customers' complex technical issues
  • Analyze and resolve technical issues related to network security
  • Work with development teams to identify and resolve product defects
  • Collaborate with sales teams to provide pre-sales support
  • Develop and maintain technical documentation

Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in network security
  • Expertise in remote access VPN solutions, IPSEC, PKI & SSL, DNS, DHCP, TCP/IP, authentication protocols (LDAP, RADIUS etc.)
  • Experience working with virtualization platforms (AWS, Azure, VMWare, OpenStack)
  • Strong communication and problem-solving skills


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