Global Network Operations Specialist
hace 3 días
Company Overview:
Syniverse is a leading global technology company that empowers connectedness. We develop innovative solutions to enable seamless communication, ensuring our customers can stay connected wherever they go.
About the Role:
The Network Operations Center (NOC) Technician I plays a critical role in maintaining the reliability and performance of Syniverse Global Networks, Products, Platforms, and Services. This individual contributor position requires strong analytical and problem-solving skills, with excellent customer service expertise.
Key Responsibilities:
- Provide level 1 trouble isolation and repair for all Syniverse networks, products, platforms, and services.
- Work as a single point of contact for customer communications and escalations, ensuring network performance through monitoring of traffic, performance, and configuration.
- Analyze, report, and act upon/resolve alerts generated by internal surveillance tools.
- Act as the first line of contact for all Trouble Ticket issues and maintain shift logs.
- Provide follow-up on change requests, incidents/break-fixes, and perform other scheduled activities within SLA requirements.
- Conduct proper maintenance of systems and ensure compliance with security, safety, and environmental guidelines.
- Troubleshoot and isolate incidents with vendors and service providers, escalating according to Syniverse NOC processes.
- Work closely with Tier-II counterparts to resolve and close events/incidents.
- Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift.
Requirements:
- Minimum of 2 years of experience in a 24x7x365 Network Operations Center environment.
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