Network Operations Center Support Specialist

hace 2 semanas


San José, San José, Costa Rica Syniverse A tiempo completo

At Syniverse, we believe in leading the world forward. We're a company that develops innovative technology to enable intelligent cars to safely react to traffic changes and keeps travelers connected wherever they go. Our team works with some of the world's most recognized brands, including eight of the top 10 banks and four of the top 5 global technology companies. We offer an innovative culture and great benefits to our talented employees.

The Network Operations Center (NOC) Technician I is responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

**Key Responsibilities:**

  • Work as single point of contact for all customer communications and escalations.
  • Ensure the performance of the network through monitoring of traffic, performance, and configuration.
  • Analyze, report, and act upon/resolve alerts generated by internal surveillance tools.

Scope of the Role: This is an individual contributor role. Direct reports are not applicable for this position.

Required Skills and Qualifications:

  • Minimum of 2 years in a 24 x 7 x 365 Network Operations Center environment.
  • Networking and Application Certifications from an accredited Trade School or Academy.
  • Minimum of one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification.

Benefits:

  • We offer a competitive total compensation package.
  • We provide flexible/remote work arrangements.
  • We have a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

Others: At Syniverse, connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees are crucial to our success as a global company. We seek to recruit, develop, and retain the most talented people who want to help us connect the world.



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