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Network Support Specialist
hace 3 semanas
**Company Overview**
Tek Experts is a technology services company focused on delivering specialized solutions for clients. Our team of experts provides world-class support to medium and large companies, focusing on the Azure cloud infrastructure.
We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps companies thrive in today's fast-paced digital landscape.
**Job Description**
We're seeking a highly skilled Network Support Specialist to join our team. As a member of our Azure Platform Technical Support (APTS) team, you'll work closely with clients to resolve complex technical issues and provide expert guidance across teams.
You'll be responsible for maintaining documentation for all cases, including queries, process steps, and resolutions. Additionally, you'll mentor junior support engineers as needed or requested by management.
**Required Skills and Qualifications**
To be successful in this role, you'll need:
- Technical proficiency in IT or related field
- Higher education classwork in IT or technical work, or experience with enterprise support
- Proficiency in both written and oral English
- Ability to solve complex technical issues
- Customer-obsessed mindset with a focus on exceeding expectations
**Benefits**
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about technology and committed to delivering exceptional customer service, we'd love to hear from you.
