Network Operations Center Technician I
hace 1 semana
Syniverse is the world's most connected company.
Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.
Which is why we work with some of the world's most recognized brands.
Eight of the top 10 banks.
Four of the top 5 global technology companies.
Over 900 communications providers.
And how we're able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Network Operations Center (NOC) Technician I is responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.
This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.
Some of What You'll Do
- Scope of the Role:
- Direct Reports: This is an individual contributor role.Key Responsibilities:
- Work as single point of contact for all customer communications and escalations and ensure the performance the network through monitoring of traffic, performance, and configuration.-
- Analyze, report, and act upon/resolve alerts generated by the internal surveillance tools-
- Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs-
- Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.-
- Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.-
- Troubleshoot and isolate incidents with vendors and service providers.
Escalate according to Syniverse NOC processes.-
- Work closely with Tier-II counterparts to resolve and close events/incidents.-
- Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).Experience, Education and Certification:
- Minimum of 2 years in a 24 x 7 x 365 in a Network Operations Center environment-
- Networking and Application Certifications from an accredited Trade School or Academy.-
- Minimum of one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations CertificationAdditional Requirements:
- Use of the English language in verbal and written communications is a requirement for this position.-
- Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.-
- Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.- #LI-HybridWhy You Should Join Us
Join us as we write a new chapter, guided by world-class leadership.
Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business.
We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
-
Network Operations Center Technician I
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...
-
Network Operations Center Support Specialist
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoAt Syniverse, we believe in leading the world forward. We're a company that develops innovative technology to enable intelligent cars to safely react to traffic changes and keeps travelers connected wherever they go. Our team works with some of the world's most recognized brands, including eight of the top 10 banks and four of the top 5 global technology...
-
24/7 Network Monitoring Technician
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoWe're looking for a skilled Network Operations Center Technician I to join our team at Syniverse. As a member of our NOC team, you'll play a critical role in ensuring the performance of our global networks, products, platforms, and services. You'll work in a team environment and be accountable for providing resolution with sense of urgency and in...
-
Network Performance Specialist
hace 1 semana
San José, San José, Costa Rica Syniverse A tiempo completoJob DescriptionThe Network Operations Center Technician I provides Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role works in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.
-
Global Network Operations Specialist
hace 1 semana
San José, San José, Costa Rica Syniverse A tiempo completoCompany Overview:Syniverse is a leading global technology company that empowers connectedness. We develop innovative solutions to enable seamless communication, ensuring our customers can stay connected wherever they go.About the Role:The Network Operations Center (NOC) Technician I plays a critical role in maintaining the reliability and performance of...
-
Global Network Troubleshooter
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is a global leader in developing innovative technology to enable intelligent cars to safely react to traffic changes and keep travelers connected. We work with some of the world's most recognized brands, including eight of the top 10 banks and four of the top 5 global technology companies. Our team offers an innovative culture and great benefits to...
-
Data Center Technician
hace 2 días
San José, San José, Costa Rica Rm Staffing B.V. A tiempo completoReboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations.We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service.Our fully remote, round-the-clock management frees businesses from supervision...
-
Network Operations Center Analyst
hace 2 días
San José, San José, Costa Rica Nitel A tiempo completoAbout NitelNitel is a leading provider of managed network services, dedicated to delivering exceptional support and expertise to our clients.As a Network Operations Center (NOC) Analyst, you will play a critical role in ensuring the smooth operation of our network infrastructure and providing top-notch support to our customers.Responsibilities:Monitor and...
-
Senior Network Operations Professional
hace 5 días
San José, San José, Costa Rica Emerson A tiempo completo**Job Description**This Network Operations Engineer position is responsible for providing expert-level technical support and guidance on complex network-related issues within the Global Data Center.**Responsibilities Include:**Providing Tier 3 support of the Global Data CenterServicing and monitoring WAN or other supporting systemsWorking under the general...
-
IT Infrastructure Technician
hace 1 semana
San José, San José, Costa Rica Qorvo A tiempo completo**About the Role**We are looking for a skilled IT Infrastructure Technician to join our team at Qorvo. In this role, you will be responsible for maintaining and supporting our IT systems, networks, and hardware.You will provide technical assistance to users, resolve hardware and software issues, and ensure that our IT infrastructure runs smoothly and...
-
Electromechanical Technician I
hace 22 horas
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Overview**We are seeking a skilled Electromechanical Technician I to join our team at Courtyard by Marriott. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our hotel's mechanical systems.**Key Responsibilities**Perform routine maintenance and repairs on hotel equipment, including HVAC systems,...
-
Manufacturing Operations Technician
hace 3 días
San José, San José, Costa Rica Intel A tiempo completo**Job Summary**Intel is looking for a talented Manufacturing Operations Technician to support our manufacturing operations. The ideal candidate will have experience in visual inspection and packaging.**Responsibilities:**Perform material handling, visual inspection*, kitting process, among othersMay participate in safety forums and Emergency Response Team as...
-
Network and Hardware Expert
hace 1 semana
San José, San José, Costa Rica Qorvo A tiempo completo**Job Description**We are seeking an experienced Network and Hardware Expert to join our team at Qorvo. This is a full-time position based in San Jose, Costa Rica, and requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality support services.The ideal candidate will have a solid understanding of IT...
-
Data Center Technician
hace 21 horas
San José, San José, Costa Rica Object Technology Solution A tiempo completoAbout Our Team:At Object Technology Solutions, we are a global technology company offering cutting-edge solutions, consulting services, and managed services to businesses worldwide. With 15 offices across 6 countries, our 'Follow-the-Sun' model enables us to serve clients globally with 24/7 support. Our strong presence in North America, Central America, and...
-
Network Security Support Lead
hace 3 días
San José, San José, Costa Rica Sonicwall A tiempo completoAbout the Role: As our new Network Security Support Lead, you will play a critical role in driving the success of our technical support operations. You will be responsible for managing a team of engineers who support products with advanced Network Security technologies. Your focus will be on ensuring that customer cases are resolved within agreed-upon...
-
Freelance Data Center Support
hace 2 días
San José, San José, Costa Rica Rm Staffing B.V. A tiempo completo**Data Center Support Role**Rm Staffing B.V. is a leading provider of IT solutions, specializing in data center management that simplifies IT operations.We are seeking a skilled Freelance Data Center Technician to join our team and provide on-demand support to our global data centers.**Responsibilities:**Install, configure, and maintain servers, networking...
-
Mechatronic Technician Lead
hace 3 días
San José, San José, Costa Rica Intel A tiempo completoRole Summary:">This position plays a critical role in ensuring the highest quality products are delivered to our customers. As an Electronics Engineering Technician, you will collaborate with cross-functional teams to develop and execute test plans, maintain metrology equipment, and analyze data to improve process control and efficiency.">About Intel:">Intel...
-
Network Transportation Manager
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoJob DescriptionWe are looking for a highly skilled Network Transportation Manager to join our team. The successful candidate will be responsible for managing the company's logistics network operations, including operating site transportation management, maintaining adherence to logistics delivery processes, and managing external logistics providers.Main...
-
It Network Operations Engineer
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completo**Basic Function**Provides Tier 3 support of the Emerson Electric Global Data Center for Global Communications and Information Security.Supports and monitors the WAN or other supporting systems.Works under the general direction of Network Operations management both independently and with other members of the Network Operations team to respond to Service...
-
Support Center Technician
hace 2 días
San José, San José, Costa Rica L. L. Bean A tiempo completoWe invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.Come join us.Because on the inside we're all outsiders.And if it's outside, we're all in.**Job Description**:This is a permanent position with a flexible schedule.May work on weekends as part of the 5 days shiftPosition Purpose: Provide solid...