Support Center Technician
hace 12 horas
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.
Come join us.
Because on the inside we're all outsiders.
And if it's outside, we're all in.
**Job Description**:
This is a permanent position with a flexible schedule.
May work on weekends as part of the 5 days shift
Position Purpose: Provide solid technical support to L.L.Bean employees by answering questions, diagnosing, and resolving problems related to the various computer technologies, ensuring a timely resolution, and always addressing with excellence customer service.
We offer:
- Extraordinary employee experience
- Flexible schedule
- Work from home anywhere in Costa Rica (we provide all the required equipment)
- Fitness subsidy
- Education subsidy
- 3 paid days to enjoy outdoor activities
- L.L.Bean employee discount
- Asociación solidarista
- Life and medical insurance
- Company doctor
About you:
- Education Level: 2-Year of a Technical Degree
- 1+Years of experience
- Advanced English communication skills (written, spoken, listening).
- Adapt easily to the technical level of the end user when communicating with them.
- Good understanding of the business function which is being supported.
- Excellent customer service skills, which can include dealing with difficult people.
- Work well in a changing environment, high adaptability.
- Build effective working relationships with others in local/remote locations.
Good team player.
- Continuous process improvements mindset.
Bias for learning.
- Experience with administration tools such as mobile devices, network, security, and server management.
- Proficient in Microsoft 365 products such as Outlook, SharePoint, OneDrive.
- Certifications such as: HDI Support Center Analyst, ITIL, CompTia or similars are a plus.
About the role:
- Answer, evaluate and prioritize incoming requests for assistance from end-users experiencing problems with hardware, software, and networking issues.
- Ensure a timely resolution of incidents according to the established SLA's.
- Effective utilization and maintenance of a ticketing system - thorough documentation, appropriate impact, urgency, CI and Assignments Groups.
- Help identify and analyze trends in incidents and escalate to Senior Technicians/Client Support Manager/Support Group.
- Execute the Major Incident Management Process may require support of a Sr Technician.
- Look for process improvements and work with Senior Technicians to execute them.
- Build and maintains solid working relationships with key contacts from different departments.
- Participate in special projects within the team and the IS organization, as assigned.
- Remain proficient in technologies supported by the Client Support Center
- Maintain clear, accurate and up to date information of the knowledge database.
- Lead Alignment Team meetings with key stakeholders.
Share documentation and feedback with the team.
- Help with the training plan of new Technicians.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace.
Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do.
Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals.
Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
Because, when it comes to the outside—we're all in.
Visit
to learn more.
Being outside brings out the best in us, no matter where we come from or what we believe.
At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.
-
Desktop Support Technician
hace 7 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! Bill Gosling Outsourcing is currently looking for a Desktop...
-
Network Operations Center Technician I
hace 12 horas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...
-
Network Operations Center Support Specialist
hace 5 días
San José, San José, Costa Rica Syniverse A tiempo completoAbout SyniverseSyniverse is the world's most connected company, leading the way in developing innovative technologies that transform industries and improve lives. Our mission is to empower businesses and individuals by providing secure, reliable, and efficient communication solutions.Job SummaryWe are seeking a highly skilled Network Operations Center (NOC)...
-
Desktop Support Technician
hace 12 horas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completo**MAKING LIVES BETTER, ONE CONNECTION AT A TIME**For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.We strive to create a fun, diverse,...
-
Technical Support Technician- Linux
hace 12 horas
San José, Costa Rica Td Synnex A tiempo completo**Overview**:The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure.This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...
-
Technical Support Technician
hace 13 horas
San José, Costa Rica Td Synnex A tiempo completo**Job Summary**:The Technical Support Technician is responsible for OEM equipment repair; this includes 24x7 technical support of client enterprise server and network infrastructure.This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...
-
Technical Support Technician
hace 12 horas
San José, Costa Rica Td Synnex A tiempo completo**Overview**:The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure.This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...
-
Manufacturing Technician
hace 12 horas
San José, Costa Rica Intel A tiempo completoManufacturing Technicians perform functions associated with all wafer production including operations, equipments, process and training.Collects and evaluates operating data to conduct online equipment adjustment and ensure process optimization.Responsible for running lots in a qualitative way.Also, responsible for preventive maintenance, troubleshooting,...
-
Desktop Support Technician
hace 5 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice,...
-
Satcom Technician
hace 7 días
San José, Costa Rica Amentum A tiempo completoSupporting the Most Exciting and Meaningful Missions in the World SATCOM Technician Amentum, a large government contract company, is seeking a Radar / SATCOM Technician in Carmona / Cerro Azul, Costa Rica. **Responsibilities**: - Shall have knowledge of tactical and commercial satellite communication equipment. - Shall know how to operate Satellite...
-
Call Center Technical Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completo**Company Overview**Pertec Global Services is a leading provider of technical support solutions. Our team is dedicated to delivering exceptional customer service and exceeding our clients' expectations.**Job Summary**We are seeking highly motivated and experienced technical support professionals to join our call center team. As a technical support...
-
Assembly Manufacturing Technician
hace 12 horas
San José, Costa Rica Intel A tiempo completoManufacturing Technicians perform functions associated with all wafer production including operations, equipments, process and training.Collects and evaluates operating data to conduct online equipment adjustment and ensure process optimization.Responsible for running lots in a qualitative way.Also, responsible for preventive maintenance, troubleshooting,...
-
Preventive Maintenance Technician
hace 1 semana
San José, Costa Rica Intel A tiempo completoPreventive Maintenance Technicians perform functions associated to execute Preventive/Corrective Maintenance of the equipment used on the Test MFG process areas. This person also needs to look for continuous improvements in the execution of the maintenance tanks and the specification documents as well. They need to look for opportunities to optimize the use...
-
Technical Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, we empower our team members to achieve their true potential.We are seeking a skilled Technical Support Specialist to join our Costa Rica Shared Service Center team. In this role, you will provide end-user software and hardware support, identifying, diagnosing, and resolving technical issues in computer systems.Main Responsibilities:Install,...
-
Employee Resource Center Associate
hace 4 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoFluency in Spanish & English. - HR experience or 2+ years of customer service experience - Computer literacy (Excel, Work, PowerPoint, Outlook). - Ability to work in international teams where team members are in different locations and belong to different cultures. - Excellent verbal and written communication skills - Must be complying with quality and...
-
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Job Overview**The Multimedia Support Specialist will provide high-quality technical support to end-users at the Costa Rica Shared Service Center.Key Responsibilities:Install and configure audio, video, and printer peripherals.Set up and support video/audio conferencing equipment.Maintain presentation/multi-media meeting rooms.Collaborate with third-party...
-
It Services Technician
hace 13 horas
San José, Costa Rica Imprivata A tiempo completoCome join a winning team!Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare.Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common.A passion for our...
-
Hr Ops Manager, Regional Center
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...
-
Quality Assurance Specialist, Ww Global Support
hace 18 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of quality assurance engineering experience- Experience in automation and manual testingPrime Video is changing the way people watch movies and TV shows.From one service, we're delivering versatility with numerous ways to watch hundreds of thousands of titles on the web, mobile devices, and hundreds of Internet-connected TVs, Blu-Ray players, and...
-
Technical Support Expert
hace 4 días
San José, San José, Costa Rica Clearsource A tiempo completoClearSource is dedicated to finding individuals who share our commitment to exceptional customer service. As a Customer Support Technician, you will play a crucial role in ensuring that our customers receive top-notch assistance, every time. Your key responsibilities include:Company OverviewWe are a team of passionate professionals driven by a desire to help...