Support Technician

hace 4 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
Support Technician Role

The Straumann Group is looking for a Support Technician to provide top-notch technical assistance to customers, resolve complex issues, and contribute to the development of innovative solutions.

Main Accountabilities:

  • Monitor SAP ServiceCloud tickets to ensure acceptable resolution times and proper escalation urgency
  • Submit complete, accurate, and timely product complaints to the internal Regulatory Department
  • Demonstrate excellent customer service skills and deliver an acceptable call-to-resolution ratio
  • Travel less than 5% domestically and internationally


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