Global IT Infrastructure Support Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

Job Overview:

We are seeking a skilled and dedicated IT Support Technician to join our Global Services Business team. As an IT Support Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.

Key Responsibilities:

- Provide timely and effective technical support to clients via phone, email, or remote access.
- Troubleshoot and resolve complex technical issues related to Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), and Remote Desktop tools (Bomgar).
- Collaborate with the team to identify and implement process improvements to enhance customer satisfaction and service delivery.
- Develop and maintain comprehensive knowledge of industry-leading technologies and products to provide best-in-class support services.

Requirements and Qualifications:

- Excellent problem-solving skills, organizational skills, and ability to exercise sound judgment in any customer service scenario.
- Exceptional communication and customer service skills, with a focus on delivering high-quality experiences that meet or exceed client expectations.
- Strong teamwork skills, with the ability to collaborate effectively with cross-functional teams to achieve shared goals and objectives.
- Proven experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), and Remote Desktop tools (Bomgar).

Benefits:

- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative team in a fast-paced environment
- Professional growth and development opportunities, including training and certification programs



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