Network Infrastructure Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Company Overview:

Auxis is a leading provider of innovative technology solutions, and we're seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT operations practice, you'll play a vital role in designing, developing, and supporting our clients' network environments.

Job Summary:

The ideal candidate will have a strong background in computer science and engineering, with a minimum of 2+ years of experience in related fields. You'll be responsible for administrating and supporting client networks, ensuring high levels of network availability and performance. Your expertise will include knowledge of ITIL, network infrastructure, and security methods.

Key Responsibilities:

  • Provide L2 troubleshooting for network issues via incident and problem management processes
  • Resolve L2 incidents and requests for assigned clients
  • Maintain, design, configure, monitor, and support voice and data networks
  • Work together with other teams to troubleshoot issues
  • Maintain, monitor, and support network tools
  • Devise processes, methodologies, and documentation to ensure high-quality customer support
  • Analyze logs and network performance
  • Identify improvements and recommendations for improving client operating environments
  • Runbook updates
  • Technical coaching & development of L1 Systems engineers as needed
  • Identify opportunities for automation of common activities/tasks

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or IT
  • English - Spanish language skills (B2+ or above)
  • Minimum 2+ years of experience in related fields
  • Knowledge of ITIL
  • Strong understanding of network infrastructure and security methods
  • Ability to implement, administer, and troubleshoot network infrastructure devices
  • Intermediate knowledge of VPN configuration
  • Experience in documenting infrastructure architecture and runbooks
  • Excellent written, verbal, and interpersonal skills


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