Enterprise Network Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo
Job Summary:
Citi is seeking an experienced Enterprise Network Specialist to join our team. As a key member of the Technology Infrastructure group, you will be responsible for providing Level 2 technical support for Citibank's global network, focusing on network infrastructure in the Americas region.

Responsibilities:
  • Provide timely response to escalations from internal colleagues within CTI, Citi business clients, vendors, and others.
  • Coordinate conference calls to conduct in-depth technical reviews on ongoing incidents.
  • Major Incident Support
  • Represent NSS on conference calls for business-impacting incidents which may or may not be due to a failure in NSS managed technology infrastructure.


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