IT Support Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Overview

Citi is seeking a highly motivated and enthusiastic IT Support Specialist to provide front-line support for its proprietary technologies. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for technology.

About the Role

This position entails hands-on investigation and issue resolution, incident management, and participating in initiatives to improve the production platform. Key responsibilities include:

  • Performing controlled resolution of incidents and problems, including prioritization and escalation to relevant groups when necessary
  • Monitoring system processing, infrastructure alerts, batch failures, and recovering processes as required in partnership with other technical support teams
  • Communicating effectively with operations, technology, and business partners on a regional or global basis
  • Developing a comprehensive understanding of how areas of app support collectively integrate to contribute to achieving business goals
  • Interacting with software vendors to provide best solutions to business problems
  • Participating in disaster recovery testing
  • Developing and maintaining technical support documentation

Required Skills and Qualifications

The successful candidate will possess:

  • Knowledge or working experience with Unix or Linux environment
  • Knowledge of ETL jobs
  • Knowledge or working experience on relational databases - Oracle, Microsoft SQL
  • Good knowledge in database level analysis to trace issues to closure
  • Extensive experience in writing complex and efficient SQL DML statements
  • Experience in Incident, Problem Management: Incident tracking & reporting
  • Managing ticketed query system
  • ServiceNow knowledge is a plus (ITIL)
  • Strong design & execution bend of mind to help resolve complex technical issues
  • Passion for technology, eager to learn and make a career in Technology
  • Intermediate or Advanced English

Job Details

Job Family Group: Technology
Job Family: Applications Support
Time Type: Full time


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