IT Support Specialist

hace 14 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About IBM

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IBM is a global technology and consulting company that has been restlessly reinventing itself since 1911. With a commitment to innovation, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain technologies.

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We are not only one of the largest corporate organizations in the world, but also one of the biggest technology and consulting employers, with many Fortune 50 companies relying on our cloud services to run their businesses.

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As a Soar Support Engineer at IBM, you will have the opportunity to work with various computer systems, providing daily support to users, analyzing problems, and forming solutions to return systems to proper operation.

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Your Role and Responsibilities

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  • Provide technical assistance to users, answering questions and resolving issues efficiently.\
  • Analyze complex problems, identify root causes, and develop effective solutions.\
  • Communicate clearly and effectively with end-users, colleagues, and management to ensure customer satisfaction.\
  • Maintain detailed records of interactions, reported issues, and completed solutions.\
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.\
  • Develop training materials and procedures to enhance customer support personnel's skills.\
  • Create and implement processes to improve efficiency and customer satisfaction.\
Required Technical and Professional Expertise\
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  • Minimum of 4+ years of progressive IT experience and customer service.\
  • Hands-on experience with Linux operating systems (Red Hat Preferred).\
  • Ability to diagnose and troubleshoot basic technical issues.\
  • Excellent problem-solving and communication skills.\
  • Ability to provide step-by-step technical help, both written and verbal.\
  • Certification in AWS, Azure, VMWare, IBM Cloud is preferred.\
About This Role\

This role requires a strong background in IT support, excellent communication skills, and the ability to work in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and have a knack for problem-solving, this could be the perfect opportunity for you.


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