Endpoint Support Specialist
hace 3 días
About OTSI
OTSI is a global IT solutions provider with a strong presence in the US and worldwide.
We offer comprehensive services to companies of all sizes, from start-ups to Fortune 500s.
Job Overview
We are seeking an Endpoint Support Specialist to join our team.
Key Responsibilities
- Provide ongoing operational support for end-user systems, including operating system releases, upgrades, and security updates.
- Monitor system performance, troubleshoot issues, and optimize system configuration.
- Build new systems, configure smartphones, and ensure smooth device synchronization.
- Communicate effectively with customers and stakeholders, providing timely issue status updates.
- Nurture relationships with cross-functional teams to share best practices and knowledge.
- Collaborate with Corporate IT to maintain server hardware, software installation, and network implementation.
Requirements
- IT experience, with a minimum of 5 years supporting Microsoft systems (XP, W7) and Mac OS X.
- Demonstrated ability to work collaboratively as part of a team.
- Experience with implementing and following departmental policies and procedures.
- Familiarity with PC hardware architecture, desktop architecture build methodologies, and other IT disciplines.
- Excellent written and oral communication skills.
- Proven customer service skills and ITIL foundation certification a plus.
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