Amazon Fresh Support Specialist

hace 18 horas


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role

We are seeking a highly skilled and motivated Amazon Fresh Support Specialist to join our Ultra-Fast-Fresh Support team in Costa Rica. As a key member of our team, you will play a crucial role in supporting the Amazon US Grocery Delivery business and its various verticals.

Key Responsibilities

  • Improve sourceability and buyability of fresh and PrimeNow selection by analyzing drivers and resolving underlying issues.
  • Speed up selection onboarding processes by comparing intended selection attributes with source data base and coordinate new item setup.
  • Reduce defects during order process through audits.
  • Schedule marketing campaigns.
  • Monitor and execute price changes in systems in line with Retail seller of record recommendations.
  • Monitor a ticketing queue to comply with Service Level Agreements (SLAs).

Day-to-Day Tasks

  • Demonstrate expertise in handling end-to-end processes and related tools to achieve business goals and ensure SLAs are met per quality standards.
  • Perform root cause analysis, researching for missing information, finding main errors and solving them.
  • Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, escalate and dive deep on deviations.

Requirements

  • Demonstrated ability to analyze problems logically.
  • Self-disciplined, diligent, proactive, and detail-oriented.
  • Good time management and organizational skills.
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
  • Ability to determine situational needs and provide appropriate solutions.
  • Demonstrated ability to learn and multi-task.


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