Fresh Food Operations Associate

hace 2 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Us

At Amazon Support Services Costa Rica Srl, we strive to provide unparalleled support to our customers. We're committed to delivering exceptional results through teamwork and dedication.

Job Summary

We're looking for a highly skilled Ultra-Fast-Fresh Support Team Member to join our team. This individual will be responsible for supporting the Ultra-Fast-Fresh Support team in achieving its goals and ensuring quality standards are met.

Key Responsibilities:

  1. Process Expertise: Demonstrate expertise in handling end-to-end processes and related tools to achieve business goals and ensure SLAs are met.
  2. Root Cause Analysis: Perform root cause analysis, researching for missing information, finding main errors, and solving them.
  3. KPI Monitoring: Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, escalate, and dive deep on deviations.
  4. Knowledge Sharing: Share knowledge and best practices with the team through email, shadowing sessions, workshops.

Requirements

  • Microsoft Office proficiency.
  • English language fluency.
  • Merchant-service or customer-service experience.
  • Task management skills.
  • Metric-driven environment experience.
  • Schedule flexibility.


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