Amazon Support Specialist
hace 3 días
Company Overview
Amazon Support Services Costa Rica Srl is a team dedicated to supporting the Amazon US Grocery Delivery business and its various verticals. Our goal is to ensure exceptional customer experiences.
Job Description
We are seeking an Ultra-Fast-Fresh Support Team Member to join our team. The primary role of this position is to support the Ultra-Fast-Fresh Support team in achieving its goals and ensuring quality standards are met.
Key Responsibilities
- Demonstrate expertise in handling end-to-end processes and related tools to achieve business goals and ensure SLAs are met.
- Perform root cause analysis, researching for missing information, finding main errors, and solving them.
- Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, escalate, and dive deep on deviations.
- Share knowledge and best practices with the team through email, shadowing sessions, workshops.
Required Skills and Qualifications
- Experience with Microsoft Office products and applications.
- Speak, write, and read fluently in English.
- +12 months of merchant-service experience or customer-service experience.
- Proven success in establishing a task routine and identifying opportunities for simplification.
- Demonstrated success working in a metrics-driven environment.
- Ability to use metrics to identify root cause issues and solve for them.
- Schedule and work-from-office flexibility.
Benefits
- Inclusive culture that empowers Amazonians to deliver exceptional results for customers.
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