Amazon Support Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Company Overview

Amazon Support Services Costa Rica Srl is a team dedicated to supporting the Amazon US Grocery Delivery business and its various verticals. Our goal is to ensure exceptional customer experiences.

Job Description

We are seeking an Ultra-Fast-Fresh Support Team Member to join our team. The primary role of this position is to support the Ultra-Fast-Fresh Support team in achieving its goals and ensuring quality standards are met.

Key Responsibilities

  • Demonstrate expertise in handling end-to-end processes and related tools to achieve business goals and ensure SLAs are met.
  • Perform root cause analysis, researching for missing information, finding main errors, and solving them.
  • Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, escalate, and dive deep on deviations.
  • Share knowledge and best practices with the team through email, shadowing sessions, workshops.

Required Skills and Qualifications

  • Experience with Microsoft Office products and applications.
  • Speak, write, and read fluently in English.
  • +12 months of merchant-service experience or customer-service experience.
  • Proven success in establishing a task routine and identifying opportunities for simplification.
  • Demonstrated success working in a metrics-driven environment.
  • Ability to use metrics to identify root cause issues and solve for them.
  • Schedule and work-from-office flexibility.

Benefits

  • Inclusive culture that empowers Amazonians to deliver exceptional results for customers.


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