Business Operations Support Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

About the Role

Amazon Web Services Costa Rica is seeking a highly skilled Business Operations Support Specialist to join our Sales Operations team. As an integral member of this team, you will play a critical role in supporting our AWS field sales teams.

Key Responsibilities

  • Serve as a trusted advisor and support for Sales Operations and Sales teams, providing guidance on account management concerns and executing simple account segmentation requests.
  • Analyze root causes for tool and system access concerns, establishing next steps to be communicated effectively to internal stakeholders.
  • Execute accurate and timely manual workflows to support larger Sales Operations mechanisms.
  • Contribute to the development of sales operations processes based on sales feedback, ticket volume, and ticket type.
  • Collaborate with cross-functional teams to resolve issues efficiently.
  • Maintain data consistency through regular governance checks and data validation.
  • Evaluate data using Excel and other data management/BI systems to provide insights.
  • Offer ad-hoc support and reports as needed.
  • Demonstrate strong quantitative, analytical, and organizational skills.
  • Excel in problem-solving, attention to detail, and self-motivation.
  • Showcase excellent multi-tasking skills and adaptability in ambiguous situations.

About You

To excel in this role, you should possess a Bachelor's degree in Finance, Economics, Statistics, Business, or a related field, along with 2+ years of relevant professional experience in an operations support environment. Your proficiency in Excel, particularly with pivot tables and lookups, will be invaluable. Additionally, your experience working with a queue of requests under Service Level Agreements (SLA) and accuracy targets is crucial.

We seek individuals who can communicate effectively across technical and non-technical business units, navigating multiple geographies seamlessly. If you are a detail-oriented, organized, and analytical professional with a passion for solving operational problems, we encourage you to apply for this exciting opportunity.



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