Business Operations Support Specialist
hace 2 días
About the Role
Amazon Web Services Costa Rica is seeking a highly skilled Business Operations Support Specialist to join our Sales Operations team. As an integral member of this team, you will play a critical role in supporting our AWS field sales teams.
Key Responsibilities
- Serve as a trusted advisor and support for Sales Operations and Sales teams, providing guidance on account management concerns and executing simple account segmentation requests.
- Analyze root causes for tool and system access concerns, establishing next steps to be communicated effectively to internal stakeholders.
- Execute accurate and timely manual workflows to support larger Sales Operations mechanisms.
- Contribute to the development of sales operations processes based on sales feedback, ticket volume, and ticket type.
- Collaborate with cross-functional teams to resolve issues efficiently.
- Maintain data consistency through regular governance checks and data validation.
- Evaluate data using Excel and other data management/BI systems to provide insights.
- Offer ad-hoc support and reports as needed.
- Demonstrate strong quantitative, analytical, and organizational skills.
- Excel in problem-solving, attention to detail, and self-motivation.
- Showcase excellent multi-tasking skills and adaptability in ambiguous situations.
About You
To excel in this role, you should possess a Bachelor's degree in Finance, Economics, Statistics, Business, or a related field, along with 2+ years of relevant professional experience in an operations support environment. Your proficiency in Excel, particularly with pivot tables and lookups, will be invaluable. Additionally, your experience working with a queue of requests under Service Level Agreements (SLA) and accuracy targets is crucial.
We seek individuals who can communicate effectively across technical and non-technical business units, navigating multiple geographies seamlessly. If you are a detail-oriented, organized, and analytical professional with a passion for solving operational problems, we encourage you to apply for this exciting opportunity.
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