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Endpoint Engineer L
hace 1 mes
**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for an Endpoint Engineer l.
ENDPOINT ENGINEER l (HYBRID)
MAJOR RESPONSIBILITES:
- Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.
- Performance monitoring, troubleshooting, and tuning for all end-user systems.
- Build new systems (laptop and desktop).
- Supporting Smartphones: configuration support, synchronization support.
- Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.
- Create a formal mentorship with IT Desktop peer(s) to share lessons learned and IT knowledge.
- Network with cross-functional teams to leverage best practices.
- Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.
- Knowledge of server hardware, software installation and maintenance, in coordination with Corporate IT (e.g.
SAN/NAS storage, Network).
- Knowledge of network implementation and maintenance, in coordination with Corporate IT (e.g.
routers, switches, wireless).
- Identify current operational process inefficiencies and provide recommendations for improvement.
QUALIFICATIONS AND EXPERIENCE
- IT experience.
- Minimum 5 years experiences supporting Microsoft systems (XP,W7), and Mac OS X.
- Must have demonstrated the ability to successfully work as part of a team.
- Must have experience with implementing and following departmental policies and procedures.
- Must have knowledge of Microsoft desktop operating systems and Mac operating systems.
- Must have knowledge of PC hardware architecture.
- Must have knowledge of desktop architecture build methodologies.
- Must have an understanding of other IT disciplines, (i.e., Telecom, Networking, Messaging, Server operations, etc.)
- Proven Customer Service skills.
- Excellent written and oral communication.
- Experience with VMware desktop products (Fusion, Player, Workstation etc.)
would be a distinct advantage.
- ITIL foundation certification is a plus
Highly Desired:
About us
Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s.
Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...
Working with OTSI gives you the assurance of a successful, fast-paced career.
Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.
Feel free to refer this opportunity to your friends and associates if you are not available.
We have a referral policy.
**Job Type**: Contract
