Technical Support Specialist for IT Operations

hace 3 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**Job Summary**

Auxis is seeking a highly skilled Technical Support Specialist to join our IT operations team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring seamless service delivery.

**Responsibilities:**

  • Manage incident and request queues for Auxis clients, assigning tickets as necessary.
  • Provide first-level contact and resolve customer issues, following up to ensure satisfaction.
  • Properly escalate unresolved queries to the next level of support.
  • Utilize excellent customer service skills to exceed customers' expectations.
  • Ensure proper recording, documentation, and closure of all incidents and requests.
  • Identify opportunities for process improvements and recommend modifications.
  • Maintain knowledge of relevant product offerings, current support policies, and methods of support delivery to provide accurate solutions.

**Skills and Qualifications:**

  • English-Spanish language proficiency (B2+ or above).
  • 1-2 years of technical support experience with knowledge of best practices or IT frameworks like ITIL.
  • Experience with Active Directory, Exchange, Office 365, VPN, network-shared printers, and drives.
  • Flexibility to adjust schedules based on account needs.
  • High school diploma required; bachelor's degree preferred.
  • Excellent communication and interpersonal skills.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in high-demand environments.
  • Presentation and polite, tactful, and friendly character.

**Nice to Have:**

  • Cisco CCNA modules.
  • Microsoft MTA certifications.

**About Auxis**

Auxis is a global company that provides business process outsourcing (BPO) services to clients worldwide. Our team members are passionate about delivering exceptional service and supporting our clients' success.


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