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Technical Operations Specialist
hace 1 semana
**About the Role**
We're seeking a skilled Technical Operations Specialist to join our Customer Success organization. As a key member of our team, you'll be responsible for overseeing and administering various technology solutions used across the entire customer organization.
Your primary focus will be on programmatically designing, developing, testing, and iterating workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization.
You'll work closely with cross-functional teams to gather requirements and translate them into technical solution designs. Your expertise will help articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices.
In this role, you'll participate in design reviews and technical discussions with our technology partners and internal stakeholders. You'll also isolate, triage, and resolve bugs/issues, execute, manage, and assist in the development of technology roadmaps, identify opportunities to improve existing solutions, features, and functionality.
Key Responsibilities:
- Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
- Configure and administer solutions to the Tebra Customer Operations
- Work with cross-functional teams to gather requirements and translate them into technical solution designs
- Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
- Participate in design reviews and technical discussions with our technology partners and internal stakeholders
- Isolate, triage, and resolve bugs/issues
- Execute, manage, and assist in the development of technology roadmaps
- Identify opportunities to improve existing solutions, features, and functionality
About Tebra
Tebra is a digital backbone for practice well-being. Our aim is to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Over 100,000 providers trust Tebra to elevate their patient experience and help them grow their practice.
Our Values
- Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
- Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
- Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
- Better Together: We are diverse, humble, and collaborative. We put the team first and win together.
- Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.
