Cloud Operations Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo
About the Role:
As a Cloud Operations Specialist at Sysco Costa Rica, you will play a critical part in developing and refining strategies for support issue tracking from intake through resolution. This involves collaborating with senior team members to drive improvements and contribute to strategic discussions on product suite evolution. You will work closely with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement changes.

Key Responsibilities:
- Develop and refine strategy for all support issue tracking
- Partner with Level 1 support teams, DevOps, Engineering, and customers
- Collaborate with offshore Site Reliability Engineering teams
- Complete root cause analysis (RCA) on critical issues to reduce recurrence

Requirements:
- Bachelor's degree in computer science or related field
- 3-5 years' experience in technical operations support
- Experience with enterprise cloud platforms, AWS, and APM tools like DataDog and New Relic
- Availability to work extended hours and participate in on-call rotation


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