Senior Operations Specialist

hace 12 horas


San Francisco, Heredia, Costa Rica Zm Financial Systems A tiempo completo
About the Role

We are looking for a seasoned Senior Operations Specialist to join our Global Business Services team. In this role, you will be responsible for supporting process design and documentation within our Order To Cash (OTC) functional areas.

As a Senior Operations Specialist, you will work closely with various business partners to ensure effective process design, identify areas for process improvements, and resolve key issues. You will also have knowledge of products, billing methods, and systems used, as well as understand and address potential situations that may affect customers or revenue.

Your responsibilities will include escalating cross-functional issues to senior management, identifying opportunities to simplify operations, delivering business performance improvement through data quality, and creating documentation and process flows.

To succeed in this role, you will need a Bachelor's degree in Finance/Accounting or a related field, 3+ years of experience in relevant fields, and strong analytical, problem-solving ability, and excellent written and verbal communication skills.



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