Technical Support Operations Manager
hace 18 horas
**Job Overview:**
We are seeking a highly skilled Technical Support Operations Manager to join our team at Cloud Software Group. This role is responsible for leading cross-functional responses to high-priority, high-visibility complex incidents.
Main Responsibilities:
- Lead cross-functional incident response teams to resolve complex critical incidents.
- Calmly assess situations and execute the incident response process flawlessly to drive customer loyalty.
- Ensure timely information flow by engaging necessary resources and updating stakeholders.
- Develop strategic communications to internal stakeholders and Sales leadership.
- Collaborate with Support leadership to improve processes, metrics, and frameworks.
- Influence decision-making through data interpretation and stakeholder input consolidation.
You May Be a Good Fit If:
- You thrive in fast-paced environments, delivering rapid fixes to high-intensity problems.
- You have attention to detail and a high standard of quality.
- You excel in navigating ambiguity while identifying process improvements and best practices.
- You possess public-facing experience ensuring clear and concise communications.
- You can problem-solve complex technical issues while prioritizing user needs.
- You have operational awareness and can deliver complex projects involving multiple stakeholders.
Requirements:
- 4+ years of technical support experience handling complex issues.
- 4+ years of Incident Management or Incident Command driving resolution on high-visibility customer-impacting incidents.
- Excellent English communication skills.
- Strong operational experience in cloud services/web-scale delivery environments.
- Good to Have: ITIL Certification.
-
Technical Support Operations Manager
hace 5 días
San Francisco, Heredia, Costa Rica Smarsh A tiempo completoJob OverviewSmarsh is a leading provider of compliance and risk management solutions for regulated industries. We empower our customers to manage risk and unlock the value in their digital communications.The Senior Manager, Technical Support role plays a critical part in this mission as a member of our Global Technical Support leadership team.This position...
-
Technical Support Manager
hace 5 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis seeks an experienced Senior Member of the Team to provide second-level support to peers and handle team questions.Key Responsibilities:Incident Management:Manage incident queues for Auxis clients, assign tickets as necessary, and escalate tickets with proper priority.Identify recurring incidents and create problems per ITIL...
-
Technical Support Delivery Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Cloud Technical Support Manager
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is looking for a Cloud Technical Support Manager to join our team. As a key member of our technical team, you will be responsible for providing technical guidance and support to our customers in a cloud-based environment. Key responsibilities include:Providing technical guidance and support to our customers in a cloud-based environmentActing as a...
-
Technical Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Description: We are looking for a highly skilled Technical Account Manager to join our team at Amazon Web Services. As a Technical Account Manager, you will be responsible for managing and maintaining relationships with our enterprise customers, providing technical guidance and support, and helping them to achieve their business objectives using AWS...
-
Manager Operations Support
hace 1 día
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionThis position is responsible for leading a small Operation Support team and ensuring the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Key Responsibilities:Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities as well as...
-
Operations Manager
hace 3 días
San Francisco, Heredia, Costa Rica Cognizant A tiempo completoAbout the RoleWe are looking for an experienced Operations Manager to lead our customer support team. Key responsibilities include managing team performance, identifying areas for improvement, and collaborating with stakeholders to achieve business objectives.
-
Technical Support Service Manager
hace 2 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout the RoleThe IBM Duty Manager is a key position within our organization, responsible for managing escalations and ensuring timely resolution of client issues. As a Duty Manager, you will serve as the primary point of contact for internal and external clients, providing exceptional communication and problem-solving skills to resolve complex technical and...
-
Duty Manager
hace 1 día
San Francisco, Heredia, Costa Rica Ibm A tiempo completoDuty Manager Job DescriptionThe Duty Manager is responsible for managing escalations and ensuring timely resolution of client issues. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesManage escalations and ensure timely resolution of client...
-
Technical Account Manager
hace 2 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoDo you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing...
-
Revenue Operations Manager, Amer Business Operations
hace 2 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree in accounting/finance or related field.- 5+ years working in Accounts Receivable (AR) or Financial Operations role.- Experience working in or collaborating with a Professional Services Organization- Strong data querying skills including Microsoft Excel Skills (vlookup, pivot tables, charting, etc).- Demonstrated experience generating...
-
Technical Account Manager
hace 3 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoDo you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing...
-
Revenue Operations Manager
hace 2 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob OverviewWe are seeking a skilled Revenue Operations Manager to join our team in San Jose, Costa Rica. As a key member of the AMER business leadership, you will play a vital role in supporting financial transactional support and ensuring accurate and timely invoicing for projects across practices.
-
Operations Support Manager
hace 17 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewThe Ops Sup Sr. Manager is a senior management position responsible for leading teams to provide operations support services in alignment with Citi operations support infrastructure and processes.Main ResponsibilitiesManage professional teams and departments through delegation of tasks and responsibilitiesConduct performance evaluations,...
-
Manager of Operations Support
hace 9 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob SummaryThe Ops Sup Sr. Manager is responsible for leading a team to provide high-quality operations support services to Citi clients. This role requires a strong understanding of operations support infrastructure and processes, as well as excellent leadership and communication skills.Main DutiesLead teams to deliver high-quality operations support...
-
Technical Account Manager
hace 4 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS?At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all...
-
Operations Support Manager
hace 7 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Operations Support Manager - Business Process Outsourcing Division will assist the Managing Director in the daily management of operations using strong leadership, organization, and problem-solving skills streamlining strategic initiatives, overseeing program management and communicating objectives to departments.The Chief of Staff will be...
-
Storage Operations Manager
hace 2 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our team of technical experts in delivering exceptional support services to our clients. As a Storage Operations Manager, you will be responsible for ensuring seamless day-to-day operations and driving customer satisfaction.Key responsibilities include managing team activities, meeting operational...
-
Operations Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completoOperations ManagerWe are seeking an Operations Manager to drive improvements to our reporting tools, methods, and processes in Costa Rica. This role will increase the availability and granularity of actionable data for our sales and operations organization.Key Responsibilities:Manage a team of operations analysts providing operational, analytical, and...
-
Technical Operations Associate
hace 6 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Job Title: Technical Operations Associate**We are seeking a highly skilled Technical Operations Associate to join our team at Bosch Service Solutions.As a Technical Operations Associate, you will play a key role in supporting our USM Solution infrastructure.You will be responsible for implementing monitoring and alerting systems to ensure that our...