Duty Manager

hace 3 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Duty Manager Job Description

The Duty Manager is responsible for managing escalations and ensuring timely resolution of client issues. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Manage escalations and ensure timely resolution of client issues.
  • Communicate effectively with technical specialists, service delivery managers, and executives to drive exceptional outcomes for clients.
  • Participate in special projects as needed to support business objectives.

Requirements

  • At least 2 years' experience in problem management, technical support, or escalations.
  • Excellent communication and organizational skills.
  • Ability to work flexible hours, including weekends.

About Our Business Unit

IBM Systems empowers our clients to innovate while avoiding IT issues through our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.



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