Night Manager

hace 1 día


San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Number** 22142260

**Job Category** Rooms & Guest Services Operations

**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?
** N

**Relocation?
** N

**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and directs all property operations during the overnight shift.
Ensures that the highest levels of hospitality and service are provided during the overnight shift.
Represents property management in resolving any guest or property related situation.
Personally assisting in resolving any issues and completing tasks.
**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**

**Monitoring Property Operations**
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures supervisors maintain adequate levels of department supplies.
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment.
- Manages all period-end inventories.
- Directs, monitors, and assists all overnight staff.
- Ensures guest tracking scores and employee opinion survey goals are achieved.
**Supporting Profitability and Revenue Goals**
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
**Managing and Conducting Human Resources Activities**
- Promotes participation in property safety-related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Ensures all employees have complete knowledge of emergency procedures.
- Ensures constant communication takes place between employees, supervisors and management.
- Provides orientation for new employees and ensuring all information is entered into computer.
- Helps direct supervisors to achieve their own development goals.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.



  • San José, Costa Rica Marriott International, Inc A tiempo completo

    **Additional Information** Auditor Nocturno**Job Number** 23000069**Job Category** Finance & Accounting**Location** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Complete end-of-day activities including posting...


  • San José, Costa Rica Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 23000069**Catégorie d'Emploi** Finance & Accounting**Lieu** Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica AFFICHER SUR LA CARTE**Horaire** Full-Time**Situé à distance ?** N**Mutation?** N**Type de Poste** Non-Management**Résumé des fonctions**Complete end-of-day activities...


  • San José, Costa Rica Intel A tiempo completo

    As a manager, set priorities for the team, get results across boundaries, ensure an inclusive work environment, develop employees, and manage performance. **In this role you will help Intel with the following, but not limited to**: - Plan, provide resources for and directs activities in engineering function to meet schedules, standards, and cost. -...


  • San José, San José, Costa Rica Aar Corp. A tiempo completo

    Company OverviewAAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. The company combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service.Job DescriptionAs...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Description:As an Operations Manager for Product Compliance at Amzn Support Srvcs Costa Rica, you will play a critical role in ensuring the company's products meet regulatory requirements and maintain customer trust.Key Responsibilities:Manage and support an operations team to quickly react to tasks related to product safetyDevelop and implement controls...

  • Team Manager

    hace 1 día


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1 year of experience managing a team of at least 15 employees- Ability to maintain strict confidentiality regarding compensation, benefits and employee issues.- Advanced working knowledge of MS Office (specifically MS Excel).- Excellent verbal and written communication skills (English/Spanish proficiency).- Scheduled flexibility is a must, either to work...

  • Cxqo Quality Manager

    hace 4 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required. - Demonstrated experience in managing quality/operations teams in a service environment. - Demonstrated ability managing and developing large high performance teams of analysts/managers is required. - Command in Excel and other MS Office...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years people management experience preferably in an operations environment- 2+ years managing managers.- A Bachelor's Degree from a reputed university- Be willing and able to work flexible schedules and shifts (including night shifts)- Fluent English verbal and written skills are required for this role.- Ability to manage reporting and analysis and...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of team management experience- Working experience with internal/external stakeholders, individual/team performance management.- C1 English proficiency (Advanced).This is a non-virtual, full-time, permanent, exempt (non-hourly) position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to...


  • San José, Costa Rica Intel A tiempo completo

    Intel's presence in Costa Rica has supported the growth of the country and catalyzed Foreign Direct Investment.More than 2000 employees design, prototype, test, and validate integrated circuit and software solutions, and provide finance, human resources, procurement, and sales and marketing support.Today we invite you to join the team and begin your career...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Manager/Lead in corporate environments, managing teams of a minimum of 12 individuals.- 1+ years of experience in internal and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Lead/Supervisor/Manager of 15+ individuals in corporate environments.- 1+ years of experience in internal and external customer &...


  • San José, Costa Rica 1-800-BEST OFFER A tiempo completo

    **My name is Jonathan Pierce, Owner of 1-800 Best Offer in Memphis, TN.** **1-800 Best Offer, GP is one of the Top Real Estate Investment Firms based out of Memphis, TN. We are a family-owned business that focuses on helping homeowners find solutions whether they are going through a foreclosure, can’t sell their property, or just need to sell their house...

  • Corporate French Trainer

    hace 20 horas


    San José, Costa Rica goFluent A tiempo completo

    **Job Summary** **We are looking for fun, energetic, and intelligent individuals** from different backgrounds who will help transform our clients’ communication skills and make them more competitive in today’s dynamic business world. We need people who are passionate about teaching/training and can bring excitement to the learning experience. **As a...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic qualifications: - 5+ years people management experience, preferably in an operations' environment, 2+ years managing managers. - A Bachelor’s Degree or 2+ years at Amazon in a management role Preferred qualifications: - Have a track record for being self-motivated and demonstrated ability to follow-through on projects to completion. - Ability to...


  • San José, San José, Costa Rica Gensigma Llc A tiempo completo

    Job OverviewWe are seeking an experienced Construction Operations Support Specialist to join our team at Gensigma Llc.About the RoleThis is a full-time, remote position that requires strong project management skills and experience in construction operations. As a key member of our team, you will be responsible for coordinating with our construction team to...

  • Pilot Rw Me Nat Wass

    hace 6 días


    San José, Costa Rica AAR Corp. A tiempo completo

    **AAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. AAR combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service. We are a financially stable, dedicated...

  • Pilero

    hace 1 día


    San José, Costa Rica Selina A tiempo completo

    **Who we are**Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.**What the role is**You are a person who can be assigned several...

  • Auditor Nocturno

    hace 6 días


    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22182457 **Job Category** Finance & Accounting **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete end-of-day...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **About VMware**VMware is a leader in virtualization and cloud computing, supporting over 250,000 companies across 100+ countries. Our Global Support organization offers an exciting opportunity to join a dynamic team in a collaborative and innovative business environment.**Role Overview**We are seeking a Technical Support Engineer to join our Compute...