Team Manager

hace 12 horas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

1 year of experience managing a team of at least 15 employees
- Ability to maintain strict confidentiality regarding compensation, benefits and employee issues.
- Advanced working knowledge of MS Office (specifically MS Excel).
- Excellent verbal and written communication skills (English/Spanish proficiency).
- Scheduled flexibility is a must, either to work morning, night shifts and/or weekends.
Job summary
**Our overall mission is simple**: We want Amazon to be the place where our customers can find, discover and buy anything online.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon associates will deliver excellent service to our customers.
Amazon is looking for a Team Manager who will lead and support a team of 15 Technical Service Associates.
The number one priority for this role is to support the associates who will directly report to you.
In this role, you will be responsible for the coaching, development, performance and engagement of your associates.
The role focuses in supporting your team and removing any barriers that prevent them from demonstrating the Amazon CS Contact Tenets on every contact.
The ideal Team Manager understands that supporting their people is the most critical role they perform; to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invests time in developing their people to become legends
They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering excellent service.
You will be responsible for using quantitative and qualitative data to identify opportunities to coach your direct reports and celebrate their success.
As a single threaded leader, you will take care of all elements of your associates satisfaction and engagement at work, including communication and management of their schedule, ownership of their payroll and taking action on issues arising in your team Gemba.
As a leader you will be an expert in articulating the Amazon mission and deeply understand the expectations of the Amazon CS Contact Tenets; you will ensure your team understands the important role they play in the Amazon culture.
Key job responsibilities

Leadership
- Experience coaching or leading people
- Understanding of effective coaching techniques
- Ability to create and continually support people through individual development plans
- Strong listening skills
- Positive communicator who understands when necessary how to have tough conversations
- Knows and communicates the Amazon mission, vision and strategy
- Ability to confidently facilitate team discussions and communicate business messages
- Maintains a high level of professionalism and approachability

Delivering Service
- Ability to review contacts to identify WOW moments and opportunities to support associates with coaching

Deliver Results
- Strong time management and organizational skills
- Completes tasks on time to a high quality standard
- Takes action on issues and opportunities raised in team Gemba
- Drives team engagement and actions through Connections results and insights
- Lead Engagement Activities for the Organization.
- Lead Rewards and Recognition Programs.
- Project Management Certification.
- Lead Process improvements for the organization


  • Erc Team Manager

    hace 12 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience.- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...

  • Team Manager, Transfers

    hace 12 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years of HR experience or 2+ years of Manager Experience- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)- Exceptional communication.Fluent verbal and written English language skills- Strong management of MS Office.Job summaryJoin Amazon's HR...

  • Team Manager

    hace 12 horas


    San José, Costa Rica Tek Experts A tiempo completo

    **Overview**:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.A career in tech.Work with the biggest and best...

  • Team Manager

    hace 12 horas


    San José, Costa Rica Tek Experts A tiempo completo

    Overview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**A career in tech.Work with the biggest and best...

  • Team Manager

    hace 13 horas


    San José, Costa Rica Tek Experts A tiempo completo

    Overview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...

  • Team Manager

    hace 12 horas


    San José, Costa Rica Tek Experts A tiempo completo

    Overview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree or 2+ years Amazon experience. Ability to read and understand spanish and portuguese - 2+ years of experience as a Team Manager in Amazon - Strong command of Microsoft Office including Excel, SharePoint, Word and PowerPoint. - Excellent verbal and written communication skills. - Ability to work independently and thrive in a fast-paced...

  • Team Manager

    hace 1 semana


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **A career in tech. Work with the biggest and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or 2+ years Amazon experience.Ability to read and understand spanish and portuguese- 2+ years of experience as a Team Manager in Amazon- Strong command of Microsoft Office including Excel, SharePoint, Word and PowerPoint.- Excellent verbal and written communication skills.- Ability to work independently and thrive in a fast-paced...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job Title: Operations Team ManagerWe are seeking an experienced Operations Team Manager to lead our team in delivering exceptional customer service and exceeding performance targets.About the Role:The Operations Team Manager will be responsible for leading a team of customer service professionals, providing guidance, coaching, and training to ensure they...

  • Team Manager

    hace 3 días


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **A career in tech. Work with the biggest and...

  • Operations Team Manager

    hace 22 horas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About UsBill Gosling Outsourcing is a leading provider of business solutions, offering a range of services including customer service, accounts receivable management, and contact centre technology.Job OverviewWe are seeking an experienced Operations Team Manager to join our team. In this role, you will be responsible for leading a team to achieve optimum...


  • San José, San José, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.**What this job involves:**As a Service Delivery Manager - Team Lead at JLL, you will be responsible for leading a high-performing team of 10-12 members. Your key objective will be to ensure that prioritization and urgent payment requests are attended to promptly, while also maintaining the team's...


  • San Francisco, Heredia, Costa Rica Abbvie A tiempo completo

    About the RoleWe are seeking an experienced Insurance Operations Team Manager to join our Abbvie team in a challenging and rewarding role. This position will oversee and direct a team of insurance analysts, ensuring seamless customer experiences for patients and physicians.Job SummaryThis is a dynamic opportunity to lead and manage a high-performing team...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of team management experience, preferably large operations teams; - Fluent level verbal and written proficiency in English; - Experience in analyzing data and best practices to assess performance drivers; - Ability to problem-solve using creative thinking and innovation; - Excellent communication and negotiation skills with the ability to resolve...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of team management experience, preferably large operations teams;- Fluent level verbal and written proficiency in English;- Experience in analyzing data and best practices to assess performance drivers;- Experience in influencing internal and external stakeholders, with excellent communication and negotiation skills and the ability to resolve...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- 2+ years of experience as Team Manager/Lead in corporate environments, managing teams of a minimum of 12 individuals.- 1+ years of experience in internal and...

  • Team Manager, Exits

    hace 7 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications - Bachelors Degree, perfer MBA in Human Resources - Prior experience leading, coaching, and mentoring a team of 15+ associates, specialists and leads - Prior experience driving employee engagement - 6 - 7 years of related experience. HR Shared services experience is a must - Ability to manage confidential and sensitive employee...


  • San José, Costa Rica Smartsheet A tiempo completo

    In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business...


  • San José, San José, Costa Rica Johnson Controls A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Team Manager to lead our HVAC project team at Johnson Controls.Key ResponsibilitiesLead a team of engineers and designers in providing technical support on pre-sales projects, including selection, submittals, pricing, and scope letters.Provide guidance and development to new hires and...