Team Manager, Work Authorization
hace 6 días
Bachelor’s degree or 2+ years Amazon experience.
Ability to read and understand spanish and portuguese
- 2+ years of experience as a Team Manager in Amazon
- Strong command of Microsoft Office including Excel, SharePoint, Word and PowerPoint.
- Excellent verbal and written communication skills.
- Ability to work independently and thrive in a fast-paced environment.
- Must be complying with Global Work Authorization’s quality and productivity standards
The Work Authorization Team Manager, sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. This position will report to the APAC Regional Program Manager, Work Authorization in Seattle, WA.
ROLES AND RESPONSIBILITIES
**People Management**:
- Leads and develops a team of 15-25 associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team. Manages the team and ensures high service delivery and execution.
- Actively participates in and drives the continuous improvement culture through ‘kaizen’ and lean projects. Identifies and eliminates barriers to accuracy, productivity, and quality.
- Achieves performance goals and objectives in line with the network wide vision and goals.
- Communicates policies to associates and become the primary information source for staff; follows-up to ensure compliance and consistency; takes corrective action as necessary and documents the issue and actions taken.
- Manages the workflow of the team to maintain service levels and ensure equitable workloads among team members.
- Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
**Project/Program Management and Communication**:
- Identifies customer impacting issues and implements solutions and process improvements to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
- Assists in developing and implementing training programs to improve the quality and productivity of the team.
- Drives process improvements to enhance the operational efficiency of the site. Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures.
- Investigates discrepancies, finds and implements solutions.
- Creates business cases and manages enhancements. Presents high quality data findings.
- Identifies need, creates and distributes standard communications. Maintains departmental content in all channels with manager oversight, develops and implements communication plans.
- Responds to escalations, providing root cause analysis and recommendation.
- Develops remediation plan and drives to resolution with mínimal guidance from Manager.
- Performs data analysis & interpretation. Understands, collects data and pulls reports from HR tools, may key in/maintain data in system. Ensures quality of the data through regular audits and reporting.
**Customer Service**:
- Manages key stakeholders both internal & external & partnering with them for process enhancement.
- First point of contact for escalations for any Work Authorization process related issue.
**Subject Matter Expertise**:
- Acts as a Subject Matter Expert for customers, team and vendors.
- General understanding of HR Services workload and priorities.
- Knows and interprets basic legal stipulations.
- Knows and works with outside sources to develop interpretations and solutions for complex issues.
- Performs audits of team’s work. Assists in developing and approving guidelines.
- Advocates for HR Services.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- PHR, GPHR, or SPHR certification.
- Ability to handle projects using the Project Management principles and methodology.
- Reporting and analytics experience.
- Demonstrates superior judgment, diplomacy, and tact, with a willingness to speak up in the midst of adversity.
- Strong attention to detail and organizational skills.
- Ability to push back, foresee potential issues, and advocate for relentless improvement.
- Ability to effectively motivate a small-to-medium sized team.
-
Team Manager, Work Authorization
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or 2+ years Amazon experience.Ability to read and understand spanish and portuguese- 2+ years of experience as a Team Manager in Amazon- Strong command of Microsoft Office including Excel, SharePoint, Word and PowerPoint.- Excellent verbal and written communication skills.- Ability to work independently and thrive in a fast-paced...
-
Amazon Work Authorization Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryThe Amazon Work Authorization Team Manager plays a crucial role in setting the vision, direction, and culture of their teams by managing individual and team performance expectations and goals. They must maintain singular focus on ensuring and improving customer satisfaction by identifying broader customer impacting issues and implementing...
-
Lead Operations Manager, Work Authorization
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or 2+ years of experience in a similar role is required to excel as a Lead Operations Manager at Amzn Support Srvcs Costa Rica. Proficiency in reading and understanding Spanish and Portuguese is essential for success in this position.The ideal candidate will have a strong command of Microsoft Office, including Excel, SharePoint, Word, and...
-
Insurance Operations Team Manager
hace 2 días
San Francisco, Heredia, Costa Rica Abbvie A tiempo completoAbout the RoleWe are seeking an experienced Insurance Operations Team Manager to join our Abbvie team in a challenging and rewarding role. This position will oversee and direct a team of insurance analysts, ensuring seamless customer experiences for patients and physicians.Job SummaryThis is a dynamic opportunity to lead and manage a high-performing team...
-
Sr. Sd Associate,Work Auth, Work Authorization Team
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of HR or 3+ years of Amazon experience- Bachelor's Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)- Ability to communicate fluently in English, in technical and business settings (verbal and written)- MS Office experience and ability to use MS Excel for...
-
Authorization Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany OverviewBosch Service Solutions is a leading global supplier of business process outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in areas such as mobility, monitoring, and customer experience.About UsWe are a...
-
Manager, Risk, Security And Identity Solutions
hace 12 horas
San José, Costa Rica Visa A tiempo completoCompany DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year.Our mission is to connect the world through the most innovative, convenient, reliable and secure payments...
-
Employment Authorization
hace 8 horas
San José, Costa Rica Buscojobs CR C2 A tiempo completoJob SummaryReporting to the Manager, Employment Authorization and Compliance Services, this position works under general supervision and serves as the Documentation and Employment Authorization Specialist in the front office/reception area of University Personnel North. The Documentation and Employment Authorization Specialist works independently and is...
-
Team Manager
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1 year of experience managing a team of at least 15 employees- Ability to maintain strict confidentiality regarding compensation, benefits and employee issues.- Advanced working knowledge of MS Office (specifically MS Excel).- Excellent verbal and written communication skills (English/Spanish proficiency).- Scheduled flexibility is a must, either to work...
-
Team Manager, Transfers
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2+ years of HR experience or 2+ years of Manager Experience- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)- Exceptional communication.Fluent verbal and written English language skills- Strong management of MS Office.Job summaryJoin Amazon's HR...
-
Erc Team Manager
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience.- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...
-
Team Manager
hace 12 horas
San José, Costa Rica Tek Experts A tiempo completo**Overview**:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.A career in tech.Work with the biggest and best...
-
Team Manager
hace 12 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**A career in tech.Work with the biggest and best...
-
Team Manager
hace 13 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...
-
People Manager
hace 12 horas
San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Staff Manager
hace 12 horas
San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Senior SAP Technical Delivery Manager
hace 2 días
San José, Costa Rica Emerson A tiempo completoIf you are a Senior IT Manager looking for an SAP Technical Delivery Manager role and an opportunity to grow, Emerson has an exciting opportunity for you! Based in any US location, you will coordinate and oversee the delivery of all technical activities within SAP related to hardware, software, upgrades, security vulnerabilities, and patching. You will be...
-
Product Manager
hace 12 horas
San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Team Manager
hace 12 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...
-
Team Manager
hace 1 semana
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients. **A career in tech. Work with the biggest and...
