Authorization Support Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Company Overview

Bosch Service Solutions is a leading global supplier of business process outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in areas such as mobility, monitoring, and customer experience.

About Us

We are a team of professionals dedicated to providing exceptional support to our customers across various sectors including automotive, travel, transportation, logistics, and information and communication technology. With over 9,000 associates at 27 locations worldwide, we offer our services in more than 35 languages.

Job Description

Position Summary

This role involves providing critical support to different departments within the organization to ensure seamless access to relevant information and tasks. As an Authorization Support Specialist, you will be responsible for:

  • Monitoring queues for new tickets and resolving issues efficiently;
  • Analyzing documentation and obtaining manager approval;
  • Providing first-level migrations support for processes being transferred to Costa Rica, including access assignments;
  • Conducting risk control and analysis for departments and task combinations;
  • Responding to users' inquiries regarding Authorizations or system-related matters;
  • Serving as a single point of contact between the Central team and Americas region;
  • Training key users or managers as required;
  • Assisting with small Ad Hoc projects related to process needs;
  • Maintaining effective communication with managers, seniors, juniors, IT colleagues, and other stakeholders.

Qualifications

To be successful in this role, you must have:

  • A high school diploma;
  • Pursuing a degree in Business, Engineering, or a related field;
  • Excellent oral and written communication skills;
  • Proficiency in English (B2 or higher) and Spanish (C2 or higher);
  • Familiarity with Microsoft Office package; SAP knowledge is an asset;
  • Customer-centric approach and attention to detail;
  • Team player and self-motivated individual;
  • Ability to work proactively in a fast-paced environment;
  • Good typing skills.

Benefits

We offer a dynamic work environment that promotes professional growth and development. If you are a motivated and organized individual looking for a challenging role, please submit your application.



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