Insurance Operations Team Manager
hace 1 día
We are seeking an experienced Insurance Operations Team Manager to join our Abbvie team in a challenging and rewarding role. This position will oversee and direct a team of insurance analysts, ensuring seamless customer experiences for patients and physicians.
Job SummaryThis is a dynamic opportunity to lead and manage a high-performing team within our organization. The successful candidate will possess strong technical skills, leadership abilities, and excellent communication skills.
Key ResponsibilitiesThe Insurance Operations Team Manager will be responsible for:
- Supervising and overseeing a team of insurance analysts to ensure accurate and timely patient insurance benefits verification and claim rejections handling
- Collaborating with cross-functional groups to develop creative solutions to challenging patient access issues regarding prior authorization and denied coverage requests
- Monitoring workflow and adjusting workload and staffing requirements to ensure timely completion of tasks
- Providing coaching and training to individuals as needed to maintain high-quality customer service standards
To be successful in this role, you will need:
- A bachelor's degree or associate degree in health sciences or business, or comparable relevant experience
- Demonstrated strong technical skills, detail-orientation, and thorough understanding of commercial and government pharmacy and medical insurance programs
- Proven leadership and coaching skills, with ability to lead and participate within a team, manage multiple priorities, and meet associated timelines while maintaining accuracy
We prefer candidates with:
- 3-5 years of experience in the healthcare industry with knowledge in reimbursement, billing, prior authorization, appeals, and specialty pharmacy operations
- 1-2 years of supervisory experience in a call center, large physician-managed care, or healthcare insurance setting
The estimated salary for this role is $80,000-$110,000 per year, depending on location and experience.
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