Product Support Operations Manager
hace 1 día
Unlock Better Healthcare with Tebra
About the RoleWe are seeking a seasoned Product Support Operations Manager to join our team at Tebra, the digital backbone for practice well-being. As a key member of our operations team, you will be responsible for establishing departmental goals and implementing processes that drive quality, productivity, and issue resolution.
Your Key Responsibilities- Monitor team performance to achieve maximum client satisfaction levels
- Resolve escalated issues and establish procedures for incident management
- Train and mentor team members on technical product knowledge, organization's policies, and product support and resolution techniques
- Coordinate and lead daily team activities
Kareo and PatientPop have joined forces to become Tebra, a leading provider of practice management software. Our mission is to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
What We OfferWe offer a competitive salary of $80,000 - $110,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program. You will also have access to ongoing training and professional development opportunities.
Requirements- Excellent communication skills, both oral and written
- Previous experience in managing or leading a team preferred
- High School Diploma
- Minimum 6 months experience at Kareo
- A good understanding and well-rounded knowledge of Kareo PM and all web-based modules
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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