Product Operations Specialist
hace 3 días
We are seeking a skilled Product Operations Specialist to join our team at Experian, the world's leading global information services company. As a key member of our Direct-to-Consumer (D2C) Product Operations team, you will play a crucial role in managing ongoing and time-sensitive product operations support for features and functions in our ECS D2C portfolio.
Job Description:
- Manage customer escalations tied to various products, working closely with internal and external teams to ensure successful handling and resolution.
- Analyze customer feedback trends and themes using data analysis tools, identifying opportunities for process improvements.
- Partner with multiple teams to strengthen product feedback loops, delivering more value to customers faster.
About You:
- 1-2 years of experience in product operations, operations strategy, or similar analytical roles that worked closely with Product and Technology teams.
- Intermediate to advanced SQL querying skills, Excel expertise, and knowledge of Agile software tools like Jira.
- Strong technical acumen, curiosity about new technologies, and ability to communicate complex ideas effectively.
What We Offer:
- A competitive salary of $85,000 per year, plus bonus opportunities.
- A comprehensive benefits package, including medical, life, and dental insurance, and flexible work arrangements.
- Professional growth and development opportunities in a dynamic and innovative company.
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