Product Operations Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Unlock Customer Insights as a Product Operations Specialist

We are seeking a skilled Product Operations Specialist to join our team at Experian, the world's leading global information services company. As a key member of our Direct-to-Consumer (D2C) Product Operations team, you will play a crucial role in managing ongoing and time-sensitive product operations support for features and functions in our ECS D2C portfolio.

Job Description:

  • Manage customer escalations tied to various products, working closely with internal and external teams to ensure successful handling and resolution.
  • Analyze customer feedback trends and themes using data analysis tools, identifying opportunities for process improvements.
  • Partner with multiple teams to strengthen product feedback loops, delivering more value to customers faster.

About You:

  • 1-2 years of experience in product operations, operations strategy, or similar analytical roles that worked closely with Product and Technology teams.
  • Intermediate to advanced SQL querying skills, Excel expertise, and knowledge of Agile software tools like Jira.
  • Strong technical acumen, curiosity about new technologies, and ability to communicate complex ideas effectively.

What We Offer:

  • A competitive salary of $85,000 per year, plus bonus opportunities.
  • A comprehensive benefits package, including medical, life, and dental insurance, and flexible work arrangements.
  • Professional growth and development opportunities in a dynamic and innovative company.


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