Operations Training Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
Job Title: Operations Training Specialist

At Straumann Group, we are seeking an experienced Operations Training Specialist to join our team in Costa Rica. This role plays a vital part in delivering onboard training programs for customer service-focused teams.

About the Role:

We are looking for a skilled professional with 1+ years of experience in Customer Service Training, Learning & Development, or Organizational Development. The ideal candidate will have a high school diploma or equivalent and be fluent in English.

Key Responsibilities:
  • Collaborate with NAM-based trainers to deliver content in support of onboarding training for new employees, including online self-learning modules, classroom curriculum, and relevant post-study activities and materials.
  • Execute world-class Customer Service training, including order processing, account management, e-Commerce selling, and first-level product knowledge.
  • Oversee the overall training program for the Technical Support team to ensure readiness for supporting customers, continuously monitoring and developing sufficient programs for both new product and new hire introduction (tools and processes).
  • Provide motivational, informative, persuasive, goodwill-based, and entertaining training presentations.
  • Manage all classroom and online content, providing expert facilitation and overseeing all scheduling and logistics for the programs.
Required Skills and Qualifications:
  • 1+ years of experience in Customer Service Training, Learning & Development, or Organizational Development.
  • High School diploma or equivalent.
  • Fluent in English.
Compensation and Benefits:

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. We also offer competitive benefits, including full-time employment, health insurance, and opportunities for professional growth and development.

About Straumann Group:

Straumann Group is a leading manufacturer of dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for esthetic dentistry, tooth replacement, and restoration solutions. We empower our employees to perform and make an impact, question the status quo, drive change, and stay ahead of the competition.



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