Training Development Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary

The Training Development Specialist will report to the COE Operation Manager and be responsible for developing new hire training, preparation, and evaluation programs. The day-to-day training of employees, including teaching upgrades or revisions to processes and programs, is also a key responsibility. Additionally, the Trainer is responsible for general account communication (communication officer) and analyzing training effectiveness to create new improvement efforts to increase performance metrics.

Responsibilities:

  • Facilitate new hire training programs and support ongoing training initiatives across various workstreams.
  • Provide support to existing employees and center personnel through ongoing training initiatives.
  • Analyze and evaluate center training needs to develop, modify, or improve existing training programs, materials, and curriculum.
  • Work closely with clients and management teams to ensure effective implementation and communication of all training strategies and initiatives.
  • Maintain a knowledge base with all training material for agents to access.
  • Track and report on new hire statistics: test scores, call handle times, quality of calls, and other requested metrics.
  • Create and deliver a positive, fun, rewarding, and respectful classroom training environment.
  • Support Operations in any necessary duties.
  • Support BOS agents working on the floor when needed.
  • Create an environment to support employee retention.
  • Take calls and/or work on accounts at least 1 hour per week per assigned workstream to maintain knowledge and expertise.

Skills and Experience:

  • Bilingual English-Spanish (C1 level in English) with high proficiency in oral and written communication.
  • High School Diploma.
  • Product Knowledge.
  • Teamwork and excellent interpersonal skills to communicate effectively with departments, vendors, and associates.
  • Effective facilitation and classroom management skills with the ability to present information using various techniques and media.
  • Strong analytical, organizational, and time management skills.
  • Demonstrated self-motivation, self-direction, and ability to work independently.

Estimated Salary Range: $65,000 - $85,000 per year based on experience and location. Auxis offers a competitive compensation package to attract top talent.



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