Training Development Specialist
hace 4 días
Job Summary
The Training Development Specialist will report to the COE Operation Manager and be responsible for developing new hire training, preparation, and evaluation programs. The day-to-day training of employees, including teaching upgrades or revisions to processes and programs, is also a key responsibility. Additionally, the Trainer is responsible for general account communication (communication officer) and analyzing training effectiveness to create new improvement efforts to increase performance metrics.
Responsibilities:
- Facilitate new hire training programs and support ongoing training initiatives across various workstreams.
- Provide support to existing employees and center personnel through ongoing training initiatives.
- Analyze and evaluate center training needs to develop, modify, or improve existing training programs, materials, and curriculum.
- Work closely with clients and management teams to ensure effective implementation and communication of all training strategies and initiatives.
- Maintain a knowledge base with all training material for agents to access.
- Track and report on new hire statistics: test scores, call handle times, quality of calls, and other requested metrics.
- Create and deliver a positive, fun, rewarding, and respectful classroom training environment.
- Support Operations in any necessary duties.
- Support BOS agents working on the floor when needed.
- Create an environment to support employee retention.
- Take calls and/or work on accounts at least 1 hour per week per assigned workstream to maintain knowledge and expertise.
Skills and Experience:
- Bilingual English-Spanish (C1 level in English) with high proficiency in oral and written communication.
- High School Diploma.
- Product Knowledge.
- Teamwork and excellent interpersonal skills to communicate effectively with departments, vendors, and associates.
- Effective facilitation and classroom management skills with the ability to present information using various techniques and media.
- Strong analytical, organizational, and time management skills.
- Demonstrated self-motivation, self-direction, and ability to work independently.
Estimated Salary Range: $65,000 - $85,000 per year based on experience and location. Auxis offers a competitive compensation package to attract top talent.
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