Backoffice Training and Development Specialist
hace 2 meses
A highly skilled Training and Quality Assurance Professional is required to excel in Equifax's backoffice environment. This individual will be responsible for developing and delivering comprehensive training programs to ensure seamless process execution and exceptional quality standards.
**Key Responsibilities:**
- Design and implement training curricula to meet business objectives
- Deliver training sessions to new hires and existing staff, focusing on process proficiency and quality assurance
- Evaluate trainee knowledge and understanding, providing feedback and coaching to improve performance
- Collaborate with Subject Matter Experts and Business Owners to refine processes and improve quality
- Develop and maintain knowledge-based articles and resources for the Canada team
**Requirements:**
- English language proficiency (B2 or higher) and/or French language proficiency (B2 or higher)
- Previous teaching or training experience is an asset
- Excellent communication, interpersonal, and organizational skills
**What We Offer:**
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive compensation package
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