Training Operations Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo
About the Role

We are seeking a skilled Training Operations Specialist to join our Global Learning and Development Service Center. As part of this team, you will play a pivotal role in supporting our global learning journeys for consulting and business service teams.

Job Description

The primary focus of this role will be to facilitate the planning, coordination, and execution of global learning journeys. This involves serving as the primary liaison between participants, presenters, and event logistics. You will also oversee the entire participant lifecycle, from initial registration and invitation distribution to tracking final attendance.

You will maintain consistent communication with participants, handling inquiries, cancellation requests, and logistical concerns throughout the event lifecycle. Additionally, you will update and maintain the training database, tracking participant statuses, registrations, cancellations, presenter information, and training hours.

Key Responsibilities
  • Facilitate the planning, coordination, and execution of global learning journeys
  • Serve as the primary liaison between participants, presenters, and event logistics
  • Oversee the entire participant lifecycle
  • Maintain consistent communication with participants
  • Update and maintain the training database
Requirements

To be successful in this role, you should have an undergraduate degree in management or communications. Proficiency in using virtual collaboration tools, video conferencing platforms, and Microsoft Office Suite is essential. Knowledge and confidence in Zoom are an advantage.

You should also have experience in HR, L&D, or event management, preferably with 2 years of relevant work experience. Experience at BCG is preferred, especially understanding of BCG culture and practices.

Strong attention to detail and a commitment to delivering high-quality experiences for participants and stakeholders are essential. Experience with working in a virtual environment is a plus. Exposure and hands-on experience with LMS (SABA, Successfactors, Adobe, etc.) or any HRMS system are desirable.

Salary and Benefits

The estimated salary for this role is $70,000 - $90,000 per annum, depending on location and experience. Boston Consulting Group offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.


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