Training Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Bma Group A tiempo completo

**Training Support Role Overview**:

At Bma Group, we are seeking an experienced Training Support Specialist to join our team. The successful candidate will be responsible for ensuring the effective onboarding of new hires and developing coaching and support materials to improve individual and team performance metrics.

**Key Responsibilities**:

The Training Support Specialist will work closely with the team to identify knowledge gaps and develop solutions to improve the learning curve. Key responsibilities include:

  • Supporting new hires to improve their learning curve
  • Developing coaching and quality support materials
  • Collaborating with the team to improve process knowledge and accuracy
  • Actively participating in calibration meetings and process improvement initiatives
  • Meeting predetermined productivity targets and quality standards

**Requirements**:

To be successful in this role, you will need:

  • 6+ months of BMA tenure
  • Experience in peer coaching, mentoring, and/or training
  • Intermediate/advanced English proficiency (B2+ level)
  • Exceptional performance in the last 6 weeks
  • University Bachelor's degree in progress or concluded

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