Business Training and Development Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. As a Learning and Development Specialist, you will be responsible for creating, developing, and implementing training programs for new and existing team members. Your goal will be to identify the skills, knowledge, and abilities necessary for team members to perform their duties successfully.

Key Responsibilities:

  • Develop and deliver training curriculum that addresses policy, procedures, and the skills needed for Customer Care Professionals.
  • Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
  • Participate in the design and development of course programs, including specialty workshops, continuing education, computer-based training, and new hire training programs.
  • Evaluate the effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
  • Lead and collaborate on Learning and Development process improvement projects with the guidance of L&D leadership.

Requirements:

  • Training Call Center experience
  • Minimum 2 years' experience in a corporate or business setting, preferably in Training or Human Resources
  • Strong presentation skills
  • Ability to communicate clearly at all levels of the organization
  • Ability to be flexible and adjust course as business needs change
  • Bachelor's degree or equivalent (2+ years of experience in facilitation and/or developing training programs)
  • Knowledge of Adult Learning Principles
  • Strong knowledge of written English with excellent verbal communication skills
  • Experience producing training, utilizing one or more specialized delivery modes such as Web or audio
  • Strong time management and organization skills
  • The ability to work well independently as well as part of a team

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.



  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    A highly skilled Training and Quality Assurance Professional is required to excel in Equifax's backoffice environment. This individual will be responsible for developing and delivering comprehensive training programs to ensure seamless process execution and exceptional quality standards.**Key Responsibilities:**Design and implement training curricula to meet...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **About the Role**:We are seeking a highly skilled and experienced Learning and Development Specialist to join our team at Citi. This role is ideal for a talented individual who is passionate about designing and delivering engaging training programs that drive business results.**Key Responsibilities**:As a Learning and Development Specialist, you will be...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job DescriptionAuxis seeks a skilled Trainer to facilitate new hire training programs, analyze and evaluate center training needs, and maintain a knowledge base. The ideal candidate will have excellent interpersonal skills, English-Spanish language proficiency, product knowledge, and teamwork experience.About the RoleThe Trainer will report to the COE...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a highly skilled Training and Knowledge Management Specialist to join our team at Experian. In this role, you will be responsible for creating and delivering engaging training sessions for clients on the use of our products and services.About the RoleThis is a permanent home-based role in Costa Rica, and as a Training and Knowledge...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    At Cognizant, we offer an exciting opportunity for a talented individual to join our team as a Global Learning and Development Specialist. This role involves developing and delivering training programs for new and existing partner advisors, ensuring they have the knowledge and skills necessary to succeed in their roles. Key responsibilities include providing...

  • Training Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Training Specialist will report to the COE Operation Manager and be responsible for new hire training, preparation, and evaluation. Day-to-day training of employees, including teaching upgrades or revisions to processes and programs. The Training Specialist is also responsible for general account communication. All new product changes or...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. Our company unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect,...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About Amazon Support Services Costa Rica SrlWe are an innovative and fast-paced team that supports Amazon's expansions in the Americas Region.Job Summary:We are seeking a skilled Lead Trainer and Development Specialist to join our Finance Learning and Development Team. In this role, you will be responsible for managing learning and development programs for...


  • San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a skilled Training Operations Specialist to join our Global Learning and Development Service Center. As part of this team, you will play a pivotal role in supporting our global learning journeys for consulting and business service teams.Job DescriptionThe primary focus of this role will be to facilitate the planning,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Training Content Specialist to join our team. As a key member of our training team, you will be responsible for developing comprehensive and clear technical documentation, including user guides, manuals, procedures, and reports tailored to the OTC Billing users.In this role, you will work closely with Subject...


  • San Francisco, Heredia, Costa Rica Bma Group A tiempo completo

    **Training Support Role Overview**:At Bma Group, we are seeking an experienced Training Support Specialist to join our team. The successful candidate will be responsible for ensuring the effective onboarding of new hires and developing coaching and support materials to improve individual and team performance metrics.**Key Responsibilities**:The Training...

  • Account Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a skilled Account Specialist to join our team at Experian. As an Account Specialist, you will be responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be the client liaison partnering with various internal departments to ensure seamless communication and delivery of our...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry.Job DescriptionThe Global Sales Training Specialist is responsible for...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi, a leading global bank, is seeking an experienced Business Continuity and Recovery Specialist to support its Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).About the Role:This is a critical role that involves producing requirements documentation, data analysis, and Excel modeling skills to support...


  • San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo

    About the Role:We are seeking a highly skilled Software Development and Engineering Specialist to join our team at Boston Scientific. In this role, you will be part of our Corporate R&D team, supporting Global Design Systems. Your primary responsibility will be to design, develop, and implement software solutions to automate processes and improve efficiency...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Role Summary:As a key member of the Experian team, you will be responsible for developing and delivering comprehensive training programs and creating high-quality documentation to support the OTC Billing process. Collaborating with subject matter experts and other teams, you will ensure that accurate and clear technical content is produced for diverse...

  • Content Developer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are seeking a highly skilled Content Developer to join our Training Content Development team. In this role, you will be responsible for creating engaging and interactive learning content using the latest tools and technologies.About the RoleDesign and develop interactive presentations and training materials for in-person, remote, and Computer-Based...

  • Training Specialist I

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Hakkoda A tiempo completo

    **Role Overview**Hakkoda is a leading data consultancy that empowers organizations to maximize the value of the Snowflake Data Cloud. We offer consulting and managed services in data architecture, data engineering, analytics, and data science. As a Training Specialist, you will be responsible for designing and delivering continuous training to our teams in...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About This RoleWe are seeking a highly skilled Product Support and Strategy Specialist to join our team at Experian. As a key member of our Product Management team, you will play a critical role in supporting the development and launch of our consumer credit data products.ResponsibilitiesSupport product strategy, product development, innovation, and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    As a key member of our sales operations team at Experian, the Business Process and Improvement Specialist will play a vital role in streamlining our business processes within our Salesforce instance and other systems.This role will work closely with users across the business to improve the functionality and integration of our business processes and systems,...