Training Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

The Training Specialist will report to the COE Operation Manager and be responsible for new hire training, preparation, and evaluation. Day-to-day training of employees, including teaching upgrades or revisions to processes and programs. The Training Specialist is also responsible for general account communication. All new product changes or information exposed to Customer Service Agents should go through training with prior approval from the CS Account Manager. Additionally, the Training Specialist will analyze training effectiveness and create new improvement efforts to increase performance metrics.

Responsibilities:

Facilitate new hire training programs and support ongoing training initiatives. Provide support to existing employees and center personnel through ongoing training initiatives. Analyze and evaluate center training needs to develop, modify, or improve existing training programs, materials, and curriculum. Work actively with clients and management teams to ensure effective implementation and communication of all training strategies and initiatives. Maintain a knowledge base with all training material for agents to access. Track and report on new hire statistics: test scores, call handle times, quality of calls, and other metrics requested. Create and deliver a positive, fun, rewarding, and respectful classroom training environment. Support Operations in any necessary duties. Support BOS agents working on the floor when needed. Create an environment to support employee retention. Take calls and/or work on accounts at least one hour per week per workstream assigned to maintain knowledge and expertise.

Requirements:

English - Spanish Language (oral and writing 90% or higher) (C1 level in English). The resource will adjust its schedule based on account needs. High School Diploma. Product Knowledge. Teamwork. Excellent interpersonal skills with the ability to communicate effectively with other departments, outside vendors, and associates of all levels. Effective facilitation and classroom management skills with the ability to present information using various techniques and media. Strong analytical, organizational, and time management skills. Demonstrated ability to be self-motivated, self-directed, and work independently.



  • San Francisco, Heredia, Costa Rica Bma Group A tiempo completo

    **Training Support Role Overview**:At Bma Group, we are seeking an experienced Training Support Specialist to join our team. The successful candidate will be responsible for ensuring the effective onboarding of new hires and developing coaching and support materials to improve individual and team performance metrics.**Key Responsibilities**:The Training...

  • Training Specialist I

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Hakkoda A tiempo completo

    **Role Overview**Hakkoda is a leading data consultancy that empowers organizations to maximize the value of the Snowflake Data Cloud. We offer consulting and managed services in data architecture, data engineering, analytics, and data science. As a Training Specialist, you will be responsible for designing and delivering continuous training to our teams in...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Training Content Specialist to join our team. As a key member of our training team, you will be responsible for developing comprehensive and clear technical documentation, including user guides, manuals, procedures, and reports tailored to the OTC Billing users.In this role, you will work closely with Subject...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry.Job DescriptionThe Global Sales Training Specialist is responsible for...


  • San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    About the RoleWe are seeking a skilled Training Operations Specialist to join our Global Learning and Development Service Center. As part of this team, you will play a pivotal role in supporting our global learning journeys for consulting and business service teams.Job DescriptionThe primary focus of this role will be to facilitate the planning,...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About Straumann GroupThe Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. Our company unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a highly skilled Training and Knowledge Management Specialist to join our team at Experian. In this role, you will be responsible for creating and delivering engaging training sessions for clients on the use of our products and services.About the RoleThis is a permanent home-based role in Costa Rica, and as a Training and Knowledge...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. As a Learning and Development Specialist, you will be responsible for creating, developing, and implementing training programs for new and existing team members. Your goal will be to identify the skills,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianWe are a global information services company unlocking the power of data to create opportunities for consumers, businesses, and society.We have 23,000 people operating across 44 countries, and every day we're investing in new technologies, talented people, and innovation to help our clients maximize every opportunity.Key...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job DescriptionAuxis seeks a skilled Trainer to facilitate new hire training programs, analyze and evaluate center training needs, and maintain a knowledge base. The ideal candidate will have excellent interpersonal skills, English-Spanish language proficiency, product knowledge, and teamwork experience.About the RoleThe Trainer will report to the COE...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    A highly skilled Training and Quality Assurance Professional is required to excel in Equifax's backoffice environment. This individual will be responsible for developing and delivering comprehensive training programs to ensure seamless process execution and exceptional quality standards.**Key Responsibilities:**Design and implement training curricula to meet...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Role Summary:As a key member of the Experian team, you will be responsible for developing and delivering comprehensive training programs and creating high-quality documentation to support the OTC Billing process. Collaborating with subject matter experts and other teams, you will ensure that accurate and clear technical content is produced for diverse...

  • Content Developer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are seeking a highly skilled Content Developer to join our Training Content Development team. In this role, you will be responsible for creating engaging and interactive learning content using the latest tools and technologies.About the RoleDesign and develop interactive presentations and training materials for in-person, remote, and Computer-Based...


  • San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    About the Role:The Logistics Operations Support Specialist will provide operational support and clerical tasks to aid business operations. This role involves learning to develop processes into the company system, attending training, and providing customer service via telephone or electronically.Key Responsibilities:Develop processes into the company...

  • Housekeeping Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Role:** Housekeeping Specialist **Job Summary:** We are seeking a skilled Housekeeping Specialist to join our team at Marriott International, Inc. As a Housekeeping Specialist, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring that our guests have a memorable and unique experience. **Key Responsibilities:**...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    About the RoleWe are seeking a Technical Support Specialist to join our team at Kyndryl in Costa Rica. As a Technical Support Specialist, you will be the face and voice of our company, providing exceptional customer service and technical support to our clients.This is a true 'start here, go anywhere' opportunity, with plentiful opportunities for growth and...


  • San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    Customs Specialist OpportunityWe are seeking a skilled Customs Specialist to join our Admin Desk US team. As a key member of our team, you will be responsible for opening customs declarations for our KN customers, providing visibility of imported goods.Your Key ResponsibilitiesLearn and develop processes into our company system.Attend training sessions to...

  • Customs Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    Key Responsibilities:As a Customs Specialist, you will be responsible for opening customs declarations for our KN customers to give visibility of the imported goods.The Admin Desk CA team is responsible for the development and execution of business processes into our company system.Your duties will include attending training, providing customer service...

  • Air Logistics Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    Air Logistics Specialist Position OverviewThis is an excellent opportunity to develop your career with a successful logistics organization.Job Responsibilities and RequirementsThe Air Logistics Specialist creates files in systems for billing use and is responsible for developing processes into the company system. Key responsibilities include attending...


  • San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    The Admin Desk CA team is responsible for providing visibility of the imported goods for our KN customers by opening customs declarations in our company system.To achieve this, we are looking for a highly skilled and proactive Customs Specialist | Logistics Administrator who will learn and develop processes into the system, attend training, and provide...