Senior Training and Documentation Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Role Summary:

As a key member of the Experian team, you will be responsible for developing and delivering comprehensive training programs and creating high-quality documentation to support the OTC Billing process. Collaborating with subject matter experts and other teams, you will ensure that accurate and clear technical content is produced for diverse audiences. This role requires a strong understanding of the OTC Billing process and the ability to translate complex billing flows into simple, informative, and engaging content.

Main Responsibilities:

• Develop and maintain comprehensive technical documentation, including user guides, manuals, procedures, and reports, tailored to the OTC Billing users.
• Review, edit, and refine documentation to ensure accuracy, clarity, and consistency, following documentation standards.
• Engage with subject matter experts to develop and review program documentation and apply an understanding of the OTC Billing process to produce accurate technical content.
• Develop and produce content using software applications that enhance technical learning output.
• Obtain an understanding of billing processes and services to translate complex billing flows into simple, informative, and engaging content that creates success.
• Develop and deliver training programs to other teams, ensuring knowledge transfer and skill development.

Qualifications:

• Bachelor's degree in Technical Writing, English, Communications, or a related field – Required.
• 5+ years of experience in technical writing, with a focus on knowledge base content or process documentation.
• 2+ years minimum of experience directly related to training.
• Technical Writer Skills: The ability to write clear and precise technical documentation is crucial. This includes drafting manuals, standard operating procedures (SOPs), technical reports, and other documents related to finance and audits.
• Capability to Provide Training and Develop Educational Content: Must have experience creating educational materials and train. You will develop relevant training content and present it to diverse audiences.

What You'll Bring:

This role is requested as a result of a lack of internal documentation and clear training plans to support the OTC process. We celebrate our uniqueness, and our culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning; Great Place To WorkTM in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.

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