Training Content Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

We are seeking a highly skilled Training Content Specialist to join our team. As a key member of our training team, you will be responsible for developing comprehensive and clear technical documentation, including user guides, manuals, procedures, and reports tailored to the OTC Billing users.

In this role, you will work closely with Subject Matter Experts (SMEs) to develop and review program documentation, ensuring accuracy, clarity, and consistency. Your ability to communicate complex billing processes in simple, informative, and engaging content will be critical to creating success.

Main Responsibilities
  • Develop comprehensive technical documentation using software applications that enhance technical learning output.
  • Review, edit, and refine documentation to ensure accuracy, clarity, and consistency, following documentation standards.
  • Engage with SMEs to develop and review program documentation, applying an understanding of the OTC Billing process to produce accurate technical content.
  • Develop and deliver training programs to other teams, ensuring knowledge transfer and skill development.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Technical Writing, English, Communications, or a related field.
  • 5+ years of experience in technical writing, with a focus on knowledge base content or process documentation.
  • 2+ years minimum of experience directly related to training.
  • Technical Writer Skills: The ability to write clear and precise technical documentation is crucial.
  • Capability to Provide Training and Develop Educational Content: Must have experience creating educational materials and train.
About the Role

This role is requested as a result of lack internal documentation and clear training plan to internal OTC process.

We celebrate your uniqueness and strive to create an inclusive work environment where everyone can succeed. Experian is proud to be an Equal Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion.

What You'll Bring

A competitive salary of $85,000 - $115,000 per year, depending on experience, will be offered to the successful candidate. This includes a range of benefits, such as medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, we offer opportunities for professional growth and development, including training and education assistance.



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