Data Analyst, Digital Content Solutions Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Company Overview**: We empower the Digital Content & Design organization with tools and resources to create and manage content experiences. Our mission is to make data-driven decisions that help build delightful and trusted content experiences for our customers.

Salary: $120,000 - $180,000 per year, depending on experience.

Job Description:

We are seeking a highly skilled Data Analyst, Digital Content Solutions Specialist to join our Analytics team within the Content Operations & Experiences team (COE). As a member of this team, you will provide comprehensive analytics to drive insights for the DCD organization.

Key Responsibilities:

  • Design and develop advanced data analytics products, including dashboards, visualizations, and datasets.
  • Partner with internal stakeholders to deliver end-to-end dashboard and visualization solutions, ensuring alignment with key business objectives.
  • Drive data storytelling through impactful visualizations and presentation of insights to diverse audiences.
  • Maintain and enhance reporting frameworks, improving the efficiency, accuracy, and automation of monthly, quarterly, and annual business metrics.
  • Proactively identify areas for analytics improvement, automating manual checks and processes for better efficiency.

Requirements:

  • 5+ years of experience in data analysis, business intelligence, or data visualization.
  • Proficiency in SQL and Python for analytical tasks and database management.
  • Strong expertise in BI tools like Power BI or Tableau to create dynamic dashboards and datasets.
  • Demonstrated ability to automate reporting processes and improve reporting accuracy.
  • Excellent communication, stakeholder management, and presentation skills with a focus on data storytelling.
  • Proven experience in training and mentoring teams on analytics tools and best practices.

Benefits:

  • A competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.

About Us:

ServiceNow is an equal opportunity employer committed to diversity and inclusion. We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths.



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