Technical Content Strategist

hace 2 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Job Description

We are seeking a skilled Technical Content Strategist to join our Product Content organization. As a key member of our team, you will work closely with engineering and product management to develop user-focused textual content and multimedia assets that support our customers' goals.

About ServiceNow

At ServiceNow, we value diversity and representation in all aspects of our organization. Our global team creates written and multimedia technical content that helps customers understand and unlock the power of our products. We strive for an exceptional customer experience by delivering the right information at the right time.

Key Responsibilities
  • Plan, create, and maintain user-focused textual content and multimedia assets required to help customers quickly and easily achieve their goals.
  • Contribute to the continued evolution of ServiceNow content development processes, visual standards, and writing style.
  • Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of specific product areas and user bases.
Qualifications

To be successful in this role, you must have:

  • A BA/BS degree or higher in Graphic Design, Art, Multimedia Production, Journalism, or Technical Writing; or an equivalent combination of education and experience in these or other related fields.
  • Understanding of content development life cycles and graphic and video production processes.

Prior experience with multimedia production tools, such as Adobe Creative Suite, is highly desirable. Additionally, experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment is preferred.

Salary Information

The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off. We also provide opportunities for professional growth and development through training and mentorship programs.



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